Internet Retailing Expo 27 - 28 April 2016 NEC birmingham
Internet Retailing Expo 2017




SPEAKERS

 
The Connected Store of the Future Conference Agenda: 27 April, Theatre 1


  • Emma Grant, Senior Manager - Seller Experience, eBay UK
     
    Emma leads on indirect sales for eBay's UK business, finding scalable, tailored and targeted solutions for the platform's community of Business Sellers. There are over 200,000 small businesses represented on eBay's marketplace in the UK, and Emma's top priority is to ensure they maximise their opportunity and growth potential in the digital space. Her previous roles include Pricing and Promotions, Cross Border Trade, and the successful Click & Collect partnership network.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Cristian van Tienhoven, Senior manager, Amazon Merchant Services
     
    Cristian is a Senior Manager within Amazon’s Merchant Services. He leads the Amazon Payments team and is responsible for engaging and recruiting UK-based merchants to deploy Amazon’s flagship product, Login and Pay with Amazon. His team works with merchants such as AllSaints, SecretSales.com and MrandMrsSmith.com to optimise the checkout journey on their sites. Prior to joining Amazon, Cristian was a management consultant at LEK and PwC. He has a MEng from Oxford University and an MBA from Harvard Business School.
    Speaker schedule: 13.45-14.15 > View Full Agenda

  • Eilidh Macaskill, Former Global Marketing Director, Monsoon Accessorise
     
    As a former journalist and magazine editor who has transitioned into retail, Eilidh MacAskill as a unique skill set. With 15 years experience in media Eilidh has worked across newspapers and fashion magazines in the UK and the USA including deputy editor of American InStyle the biggest selling fashion magazine in America. After 4.5 years as editor in chief of Instyle UK, where she repositioned the title, grew advertising share and won awards for a short film initiative, Eilidh moved into retail as group marketing director of Monsoon Accessorise, working on the cross channel marketing strategy across the business’s three brands in all 70 territories. She took Monsoon into digital territory with the brand’s first ever digital shoppable magazine, launched Z - Accz's hugely successful jewellery line and is now working with the business through her own independent
    Speaker schedule: 10.05 > View Full Agenda

  • Henry Eccles, Head of eCommerce, UK, Google
     
    Henry combines his unique media, marketing, social and ad tech experience to help e-commerce merchants build effective media practices and seize opportunity from the digitisation of retail. Prior to this he spent 7 years in Google's marketing teams where he led YouTube and Google+ marketing including the initial marketing launch and roll out of Google+ in EMEA . He also lead the marketing research, media measurement and solutions team in SEEMEA (Southern and Eastern Europe) helping large brand advertisers and e-commerce retailers optimise their digital media and marketing expenditure. Prior to Google Henry worked as a consultant with Visa, Vodafone, and Virgin on a multitude of projects from brand strategy, new product development and market entry strategy both in the UK and internationally.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Kash Ghedia, Head of Technology, Dixons Carphone
     
    Kash Ghedia been instrumental in delivering some of UK largest technology driven programmes from 3G services rollout to The O2 as well as help launching a retailer into the UK market to say a few. He has a wealth of knowledge in emerging technologies and innovation and how to harness them to drive businesses in a forward thinking manner that engages with the customer seamlessly. Currently the Head of Technology he is responsible for the strategy, direction and delivery around technologies that deliver a better customer in-store experience and has been recently involved in rolling out one of the largest 4K content distribution deployments in Europe as well as bringing the smart technologies such as the launching the smart watch into retail.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Michael Durbridge, Omni Channel Director, B&Q
     
    At B&Q, Mike Durbridge is accountable for defining the customer led operating strategy of the business, covering digital channels, retail and contact centre technology. His customer-mission focused strategy is not just about increasing conversion on mobile and tablet. It is also about enabling mobile elements to compliment the physical environment to aid footfall, conversion, and AOV. He will be reflecting on his current efforts to attribute sales across all B&Q channels.
    Speaker schedule: 11.10 - 11.40 > View Full Agenda

  • Natasha Ascott, CEO, Muddy Puddles
     
    Natasha Ascott, Chief Mudder at Muddy Puddles - a UK-based online retailer which makes outstanding waterproofs, wellies and ski gear for children and is on a mission to enable all children to learn and play outdoors whatever the weather.
    Speaker schedule: 13.15-13.45 > View Full Agenda

  • Phil D'Souza, ‪Head of Merchandising, Topps Tiles Plc‬
     
    Phil has a wealth of retail experience built up over the last 20 years. He has worked in senior roles with a number of diverse retailers covering generalist and specialist Home Improvement, Cinema and Consumer Electronics including FTSE 100 blue chips as well as market start-ups. In addition, he has operated internationally defining and developing retail design, VM concepts and space planning capability across Europe and Asia including China, South Korea, Taiwan, Turkey, Poland, Ireland, The Netherlands and Belgium. In the Netherlands, he led the design and development of a brand new 5000 sq ft Home Décor concept bringing together a diverse cross functional team of designers, retailers and product suppliers from the UK, Netherlands and Belgium.
    Speaker schedule: 13.00-13.40 > View Full Agenda

  • Suzannah Taggart, Digital Marketing Manager, Soak&Sleep
     
    Suzannah heads up the marketing team at Soak&Sleep, a pureplay e-commerce retailer selling the dream of better relaxation and sleep through own-brand luxury bed and bath products. With a strong background in digital having previously run her own web marketing agency, she and her team will help to triple Soak&Sleep's revenue over the next three years through innovative data-led marketing campaigns, optimisation and expansion. Soak&Sleep trades profitably on every customer from their very first purchase, despite retail prices being up to 50% cheaper than competitors on like-for-like products, so Suzannah's marketing strategies focus heavily on ROI, CPA and evidence-based tactics that deliver rapid results in growth, customer acquisition and re-engagement.
    Speaker schedule: 13.15-13.45 > View Full Agenda

  • Will Lockie, Programme Head – Multichannel, Evans Cycles
     
    Previously, Will worked with a broad range of clients such as Porsche, Halifax and Toyota at iCrossing, the digital marketing agency. Now specialising in retail e-commerce and multichannel development, Will is enjoying the challenges of bringing a 90-year-old bricks-and-mortar retailer into the multichannel world.
    Speaker schedule: 11.45 - 12.45 > View Full Agenda

     
    International & Cross Border Agenda: 27 April, Theatre 2


  • Dieter Kindl, CEO, Rakuten Austria
     
    As CEO of Rakuten in Austria, Dieter Kindl is responsible for the local adaptation of the global internet service company Rakuten, Inc.’s strategy. Furthermore he takes over a leading role in the setup and expansion of a comprehensive european ecosystem as Head of Business Development Rakuten Europe. The trained business consultant (Mag. FH) has previously been heading operations and business development of a variety of online and start-up companies.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Glen Richardson, Chief Marketing Officer, Fruugo
     
    Glen Richardson is an e-commerce leader, renowned speaker and Chief Marketing Officer of Fruugo.com; a marketplace connecting shoppers to retailers in 23 countries. Fruugo.com are growing at an impressive 200% year-on-year, were dubbed by Retail Week as an "eBay in the making" and are backed by top retail business executives. Glen has an entrepreneurial background with a wealth of experience across many industries. Digital products successfully developed include news distribution, CMS platforms, customer acquisition programs, consumer retention, analytics and video streaming technologies. As well as an international speaker Glen a board advisor and noted thought leader.
    Speaker schedule: 11.15 - 11.45 > View Full Agenda

  • James Trudgian, Head of Strategy, Data and Insight, EMEA, Adobe
     
    James Trudgian is head of strategy, data and insight and is the EMEA lead for Adobe Audience Manager. A digital veteran with more than 18 years of experience, James has a background in publishing and analytics for one of the UK’s largest media groups. James has been with Adobe for nearly 2 years and helps to drive adoption of Audience Manager across EMEA. James works closely with the teams across EMEA and the US in order to showcase the value of Adobe’s Data Management platform to customers.
    Speaker schedule: 13.15-13.45 > View Full Agenda

  • Kate Smyth, Director of eCommerce, Dune Group
     
    Kate has over 17 years’ experience in online and ecommerce and combines her 2 greatest loves – ecommerce and great shoes as Ecommerce Director for the Dune Group. Previously Kate was the Ecommerce Director at LK Bennett, and has held ecommerce management roles in retail, climate change, financial news, education and online banking.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

  • Kelly Kowal, Global Growth Director, farfetch.com
     
    Kelly Kowal has a strong background in internet marketing and ecommerce, with her experience spanning over 12 years. She joined farfetch.com in Nov 2010 to build and run all digital marketing initiatives including customer acquisition, customer retention and customer engagement . Within her role, she is also leading the International Growth and development strategy overseeing international expansion and localization. Previously to her role at farfetch, Kowal was the Director of Marketing and Editorial at Cocosa where she focused on new member acquisition and brand awareness through a combination of digital and offline marketing approaches. As part of her role, customer management and engagement were also a key focus with social media playing a big role in maintaining and building customer relationships. She also oversaw all website management including the design and tone of the website and user journey.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Kieran Clinton-Tarestad, Global Head of eCommerce, GANT
     
    Kieran Clinton-Tarestad worked for KPMG before joining a pure play retailer as Finance Director where he discovered a passion for online retailing. Jumping off the finance ship he advised retailers such as Harvey Nichols, Reiss and Ted Baker on online strategy from agency side before going client side with GANT in the UK. In 2013 he moved to Stockholm to run GANT's ecommerce and omni-channel globally which now consists of 15 sites.
    Speaker schedule: 11.10 - 11.40 > View Full Agenda

  • Mark Millar, Author, Global Supply Chain Ecosystems & Visiting Lecturer at Hong Kong Polytechnic University
     
    Acknowledged as an engaging and energetic presenter, clients have engaged Mark Millar as Speaker, Moderator, Conference Chairman or MC at over 350 corporate events, client functions and industry conferences across 23 countries. He is a Visiting Lecturer at Hong Kong Polytechnic University and has delivered Guest Lectures at Georgia Tech (Atlanta and Hong Kong), RMIT (Ho Chi Minh City) and SP Jain (Dubai and Singapore) and HKU SPACE in Hong Kong. Mark serves on the advisory board of several leading organisations and his industry contributions have been recognised with a number of accolades, including being named in the “Who's Who of Power Players in Supply Chain Management in China", the “Pro’s-to-Know Thought Leaders in Supply Chain” and as “One of the most Progressive People in World Logistics”.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Rob Pye, Global eCommerce Director, ghd
     
    With over 12 years’ global eCommerce experience, Rob is responsible for defining the e-commerce roadmap to drive growth across ghd’s 13 country eCommerce stores. He is very passionate about driving decisions through data analysis to formulate a strong and cohesive digital strategy, which has been key to the success of ghdhair.com’s growth over the past 3 years. Following a major re-platforming 3 years’ ago, ghdhair.com’s global revenue has nearly doubled, with smartphone traffic hitting nearly 60%. Rob has written for the Guardian about how to create an optimal mobile shopping experience and continues to seek out and implement the best and most disruptive technology to further enhance the mobile experience.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Steven Hope, Senior eCommerce Adviser, UK Trade & Investment
     
    Steven is a senior eCommerce Adviser at UK Trade & Investment, where he specialises in providing digital and e-commerce expertise to retailers as part of UKTI’s e-Exporting Programme. Steven is a serial entrepreneur and has wide experience of mentoring businesses. Steven trained as an accountant and has extensive experience setting up and running several businesses within the clothing industry both online and offline. He set up a business in China in the early 1990’s, where he lived for some years. With a background in international trade and building and running a business for 30 years including the establishment of an online market research business 15 years ago, he is helping businesses develop effective e-commerce strategies.
    Speaker schedule: 13.00-13.40 > View Full Agenda

     
    Insight & Experience Agenda: 27 April, Theatre 3


  • Wayne St. Amand, CMO, Brand Networks
     
    Coming soon...
    Speaker schedule: 10.40-11.10 > View Full Agenda

  • EJ Jackson, SVP and GM, SAP Anywhere
     
    Over twenty years of ERP and startup software management experience with specific focus on SaaS past decade (founded SkillsVillage – acquired by PeopleSoft in 2001 and Provade by Pinnacle in 2011). Passionate advocate of SME/SMB having operated as an SMB owner himself for many years.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Glen Richardson, Chief Marketing Officer, Fruugo
     
    Glen Richardson is an e-commerce leader, renowned speaker and Chief Marketing Officer of Fruugo.com; a marketplace connecting shoppers to retailers in 23 countries. Fruugo.com are growing at an impressive 200% year-on-year, were dubbed by Retail Week as an "eBay in the making" and are backed by top retail business executives. Glen has an entrepreneurial background with a wealth of experience across many industries. Digital products successfully developed include news distribution, CMS platforms, customer acquisition programs, consumer retention, analytics and video streaming technologies. As well as an international speaker Glen a board advisor and noted thought leader.
    Speaker schedule: 11.15 - 11.45 > View Full Agenda

  • Ian Jindal, Editor in Chief, InternetRetailing
     
    Coming soon....
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Jamie Tedford, Founder & CEO, Brand Networks
     
    Jamie Tedford is the founder and CEO of Brand Networks. Prior to founding Brand Networks in 2006, Jamie was SVP, Marketing and Media Innovation at Arnold Worldwide, a top-10 US brand advertising agency. Recognized as an innovative entrepreneur and a pioneer in the growing “Word of Mouth” (WOM) industry, Jamie launched the WOM division at Arnold and is a founding board member of the Word of Mouth Marketing Association. Jamie is a graduate of the University of New Hampshire, and resides in Marblehead, Massachusetts.
    Speaker schedule: 10.40-11.10 > View Full Agenda

  • Levi Young & Diana Zingher, Founders, Enclothed
     
    Levi is co-founder of Enclothed. Levi studied journalism and prior to Enclothed, Levi was head of sales at a branding and marketing firm. Levi now heads up the sales and marketing team at Enclothed. Dana is co-founder of Enclothed. Prior to Enclothed, Dana began her career in fashion with a BSc in Fashion management, followed by an MSc from Imperial College London. Dana then continued her career in the city as a technology consultant and now heads the styling and technology department at Enclothed.
    Speaker schedule: 11.45 - 12.15 > View Full Agenda

  • Mat Braddy, Founder, Rock Pamper, Scissors
     
    Mat joined JUST EAT in 2009 and set about establishing the company as the leading brand in takeaway around the world, resulting in one of Europe’s biggest tech IPOs for a decade in 2014. Mat has had a long history leading online brands and has previously worked for The Financial Times, toptable and gameplay.com. In 2012, Mat led the global launch of JUST EAT’s brand campaign to ban home cooking, ‘Don’t Cook, JUST EAT’. Mat is now busily building a new hairdressers app; ROCK PAMPER SCISSORS where the team are striving to build the default hairstyle app for the ‘ everything now’ generation. It’s like Uber but hairy.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • Pankaj Dugar, Global Head of ISV Partnerships, Google
     
    Pankaj Dugar is the Global Head of ISV partnerships, Google Apps for Work. In this role, Pankaj oversees product integrations between leading enterprise SaaS companies and Google Apps, and is responsible for setting the long term strategy for ISV partnerships. Prior to Google, Pankaj was the Vice President of Big Data Strategy & Solutions at Hewlett Packard Enterprise where he was responsible for the company-wide Big Data strategy. Over this 20-year career Pankaj has held broad, and increasing levels of responsibilities at multiple organizations including McKinsey, Booz & Co, Infosys, Oracle and Cisco. Pankaj also founded his startup, Treetle, a hyper-local platform for bringing people together based on mutual interest. Pankaj graduated from Dartmouth College with a Bachelor's Degree in Computer Science, and has an MBA from the Harvard Business School.
    Speaker schedule: 10.40-11.10 > View Full Agenda

  • Paul Kendrick, Multichannel Director, Bonmarche
     
    Paul will be leading the Company’s marketing and multi-channel divisions as Bonmarché progresses with its growth strategy. Prior to joining Bonmarché, Paul worked at N Brown Group PLC, where his diverse responsibilities during the seven year period included: managing the Group’s brand and marketing strategy; driving improvements in their Customer and Financial Services divisions; leading the Group’s international expansion; and identifying and implementing strategic developments across the business. Paul has also held senior positions in a number of other high-profile retail and leisure businesses, such as The Co-Operative Group’s travel segment, GUS home shopping (of Argos Retail Group and GUS PLC) and Thomson Travel Group (TUI UK), generating transformational improvements through their marketing and business development segments.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

     
    Multichannel Fulfilment Agenda: 27 April, Theatre 4


  • Carl Lomas, Chairman, Institute of Couriers
     
    Chairman of the Institute of Couriers. Visiting professor of Logistics at London met Univ. Fellow in logistics at the Univ of Derby. Sec to the BIS trailblazer apprenticeship phase three bid for courier qualification 'express delivery'. Chairman GTA, Logistics Skills Alliance, a coalition between West Thames FE College, private training provision and employers around Heathrow. TFL, chairman for van group of LoCITY. Sec to the LLEP Transport priority group. Former inaugural chair of D2N2 LEP transport logistics group. Liveryman and court member of the Carmen. MBE for services to training in transport.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Dave Crellin, Head of Online Operations Development, Sainsbury’s
     
    Dave has worked in Online Grocery Operations for the last decade developing store-based and standalone operations with Tesco.com and Sainsbury’s. Dave has extensive experience integrating the demands of the Online customer into the upstream processes that serve them as well as in optimising Online fulfilment around existing supply chain, store and logistics processes. He leads a team which is responsible for developing optimal and efficient service models, across store and dark store and collection and delivery.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • David Hathiramani, CEO & Co-Founder, A Suit that Fits
     
    David Hathiramani Prior to starting A Suit That Fits, David graduated from Imperial College London, in Computing. He then started up a recruitment company in Cambridge. David left to pursue his interest in systems and software, working in IT for leading recruitment company and quickly graduating to becoming IT manager. In 2006, David met up with old school friend Warren and together they realised that, in combining their love of suits, passion for business, and complementary skills sets, they could reinvent the way that people think about ordering a suit.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • James Matthews, Managing Director, General Merchandise, Ocado
     
    James Matthews is Managing Director, General Merchandise and a member of the Management Board of Ocado Group, the world’s largest online-only grocer. His responsibilities include trading all general merchandise categories on Ocado.com, as well as developing and launching affiliated destination retail sites including Fetch.co.uk, Sizzle.co.uk and an upcoming beauty retailer in partnership with Marie Claire. James has spent more than a decade with Ocado, joining as a graduate software developer, and has held a number of roles covering marketing, trading and supply chain for the grocery business, and running Ocado’s strategy and investor relations functions. James has a first class degree in Computing from Imperial College London and an MBA from Harvard Business School.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

  • Jonathan Matchett, UK Managing Director, wnDirect
     
    Jonathan is Operations Director at wnDirect. He has over 15 years operations expertise gained from developing multichannel solutions for retail leaders such as Marks & Spencer, Tesco and Dixons Retail.   This has given him an ideal insight and understanding of the strategic goals of our e-retail partners. The solutions wnDirect builds in response to these are what set us apart.   Responsible for the maintenance of our consistently high delivery performance and the supervision of our trusted in-country carrier partners, Jonathan also manages our client services team. He has recently been involved in the set up of our new outbound operations in the USA.
    Speaker schedule: 13.45-14.15 > View Full Agenda

  • Lana Jackson, Head of Customer Proposition and Delivery, New Look
     
    Lana has 13 years’ experience in working within ecommerce Supply Chain and Logistics. Her ecom career started in 2001 when she joined the Ocado Supply Chain Team before they made their first customer deliveries in 2002. She has enjoyed various roles in both start up and established businesses including Amazon, Ralph Lauren, Red Bull and most recently New Look. Currently Lana is Head of Customer Proposition and Delivery at New Look where she is responsible for ensuring customer satisfaction through the on-time delivery of ecommerce orders. Since joining New Look in 2013 she has introduced 7 new delivery options and helped redesign the checkout ensuring the customers have the greatest choice and convenience available to them. She is currently working on expanding the international customer proposition to provide a consistent customer experience across the ecommerce platform.
    Speaker schedule: 13.00.13.40 > View Full Agenda

  • Richard Locke, Head of Merchandising and Analytics - General Merchandise, Ocado
     
    Richard Locke is Head of Merchandising and Analytics for General Merchandise at Ocado. His responsibilities are split across Merchandise Planning, Web Trading, and Analytics for all general merchandise categories on ocado.com, fetch.co.uk (a pet site), sizzle.co.uk (a kitchen and dining site), and an upcoming beauty retailer in partnership with Marie Claire. Richard has been with Ocado for four and a half years, joining as a Business Development Analyst in 2011 to help build-up the freshly created General Merchandise division. Before joining Ocado Richard was a Management Consultant at Oliver Wyman where he focused on the retail and rail industries. Richard studied Engineering at Trinity College, Cambridge where he achieved a BA and MEng.
    Speaker schedule: 15.20.15.50 > View Full Agenda

  • Walter Blackwood, Former Director-Group Logistics, Mothercare
     
    Walter Blackwood FCILT, has recently retired from full time employment after 4 years with Mothercare as Director of Group Logistics, swapping sides from Supplier to Retailer. He is well known within the UK Logistics industry having led the development as MD or CEO of three UK parcel delivery networks, Parcelnet (now Hermes), HDNL (now Yodel) and most recently Collect+. During his 20 years at the forefront of B2C Logistics he has worked with most of the major retail organisations in the UK and brought that experience towards developing the multi-channel proposition within one of the country’s most iconic businesses.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Will Lockie, Programme Head – Multichannel, Evans Cycles
     
    Previously, Will worked with a broad range of clients such as Porsche, Halifax and Toyota at iCrossing, the digital marketing agency. Now specialising in retail e-commerce and multichannel development, Will is enjoying the challenges of bringing a 90-year-old bricks-and-mortar retailer into the multichannel world.
    Speaker schedule: 11.45 - 12.45 > View Full Agenda

     
    Mobile in Multichannel Agenda: 28 April, Theatre 1


  • Courtney McNally, Client Solutions Manager, Retail & e-Commerce, Facebook
     
    Courtney works as Brand Functional Expert on the Retail & e-Commerce Team in the UK. In her role, she collaborates with clients on how to best utilise the Facebook platform to drive business results from a branding & performance perspective. Courtney has been with Facebook for 3.5 years. Prior to working at Facebook, Courtney worked across multiple media channels at media agencies in Dublin and New York City.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Don Bush, Vice President - Marketing, Kount
     
    Donald Bush is the Vice President of Marketing at Kount. Don joined Kount as the Director of Marketing in October 2010 and became Vice President of Marketing in December 2012. Don attended Brigham Young University studying Business Administration and Marketing. Prior to joining Kount, Don was the Director of Marketing at CradlePoint, a leading manufacturer of wireless routing solutions in the mobile broadband industry. Don has worked in several management roles within the technology segment for over 20 years with both hardware/software manufacturers and as a partner in two top technology marketing agencies. He has led products launches and marketing programs for dozens of companies around the world such as Citi, HP, IBM, Kodak, Motorola and Weyerhaeuser and co-authored the seminar series, “Common Launch Disasters and How to Avoid Them.”
    Speaker schedule: 13.45-14.15 > View Full Agenda

  • Gerald Dawson, Director, Weird Fish Clothing and Forthglade Natural Pet Foods
     
    Gerald is a Director of Weird Fish and Forthglade Natural Pet Foods. With responsibility for eCommerce, Operations and Finance he gets to argue with himself regularly. Prior to this, in early 2014 Gerald worked with a number of fast-growing retail businesses, including Amazon, The Cotswold Company and Long Tall Sally.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Rosie Snow, Product Owner, M&S
     
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Sam Hill, Chief Architect, M&S
     
    Speaker schedule: 13.00-13.40 > View Full Agenda

  • Sarah Stagg, Director of Digital Product, House of Fraser
     
    Sarah Stagg is Director of Digital Product at House of Fraser, the premium department store with 61 stores across the UK. She is responsible for the development of the digital proposition across House of Fraser. Previously she was Head of Multi Channel Business Development at House of Fraser establishing new routes to market and ultimately growing the number of House of Fraser Multi Channel customers. She covered International ecommerce expansion, development of the suite of House of Fraser mobile apps and digital elements in store (including Buy and Collect, Order in Store and the Online Stores). Her deliveries include launching the House of Fraser iPad and Android app, roll out of new Online Stores and the Buy and Collect Check in system as well as Beacon Mannequins. Prior to her time at House of Fraser Sarah lead the development of the digital channels at Debenhams.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Stuart McMillan, Deputy Head of eCommerce, Schuh
     
    Stuart McMillan has a wide range of experience in all aspects of ecommerce, from design, to content production; from managing high availability infrastructure to user experience testing. He has shown through his many digital successes that he can manage teams to deliver the above, as well as other areas such as development testing and PCI compliance. His particular interests are page performance, conversion rate optimisation, usability, responsive web design, customer experience and order fulfilment. Stuart will be sharing tactical tips to support you with your transition to responsive.
    Speaker schedule: 11.20 - 11.40 > View Full Agenda

     
    Digital sales & Marketing Agenda: 28 April, Theatre2


  • Andrew Curran, Member of the Board, Amara
     
    Chairman of Amara.com until October 2015, Andrew remains on Amara's Board and is also CEO of Retain.me, a marketing services business for Retailers. Andrew has invested the last 10 years in start-up e-retail businesses, in the fashion and home accessories sectors. Other ventures include Gateway Business Centres (sold to Oasis BC) and Messagemail, a business services company. Better at building businesses than running them, Andrew's passion is marketing, with a heavy focus on Customer Retention.
    Speaker schedule: 10.05-10.35 > View Full Agenda

  • Ben Terrett, Group Design Director , Co-operative Group
     
    Ben is Group Design Director at the Co-operative Group working to re-create the Co-op for a digital era, and demonstrate a different way of doing business for an increasingly connected community. Ben is also a partner of Public Digital a consultancy which helps transform non-UK Governments and large organisations. Ben holds a series of non-exec roles; a Governor of University of the Arts London, a member of the HS2 Design Panel and an advisor to the London Design Festival. He co-founded the VC backed Newspaper Club exiting the business in 2015 with a sale. He is currently an investor in Bowndling and Cavendish Keble. He's won various industry awards including the Design Museum's Design of the Year and a D&AD Black Pencil. Ben was Director of Design at the Government Digital Service from 2011 until September 2015 where he led a multi-disciplinary design team working across government on GOV.UK. He joined the Cabinet Office when GDS was set up to deliver the recommendations in Martha Lane Fox's "Digital by Default" report. Prior to that he was Design Director at Wieden + Kennedy, the advertising agency.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Mat Braddy, Founder, Rock Pamper, Scissors
     
    Mat joined JUST EAT in 2009 and set about establishing the company as the leading brand in takeaway around the world, resulting in one of Europe’s biggest tech IPOs for a decade in 2014. Mat has had a long history leading online brands and has previously worked for The Financial Times, toptable and gameplay.com. In 2012, Mat led the global launch of JUST EAT’s brand campaign to ban home cooking, ‘Don’t Cook, JUST EAT’. Mat is now busily building a new hairdressers app; ROCK PAMPER SCISSORS where the team are striving to build the default hairstyle app for the ‘ everything now’ generation. It’s like Uber but hairy.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • Neil Roberts, Head of Digital, Eurostar
     
    Neil has nearly twenty years of experience in digital spanning all elements from technical delivery, eCommerce, Customer experience, Digital strategy, Commercial negotiation, team management, motivation and leadership. Neil currently leads Eurostar’s customer facing digital and eCommerce strategy across web, mobile and on-board entertainment.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Nick Bamber, Head of Digital Advertising. Asda (walmart uk)
     
    Nick has worked client side in eCommerce and Digital Marketing for over 10 years for some of the worlds largest companies. A hands-on digital marketing specialist turned evangelist for embedding an innovation into day-to-day culture. Nick is the Head of Digital Media and Innovation for Asda’s (Walmart UK) media business, working closely with Walmart and @walmartlabs to develop world class media solutions to enable the digital transformation of both Asda’s store estate and online ecommerce media.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Paul Goldstein, Industry Head , Google
     
    Paul Goldstein: Has been at Google for 3 years, undertaking a number of roles in the Retail Sector, including working on Dixons and Shop Direct Group. Paul headed up the Pureplay team which focused on a number of international online only retailers, such as Wiggle and Chain Reaction Cycles. Paul now focuses on helping large department stores, like John Lewis, get the most out of the web. As an ex Marketing Director for an international Photography company and International Account Director at GREY Advertising, Paul has a keen interest in building brands both domesticallly and internationally.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Rachel Waller, Global Director of Online Communications, Farfetch
     
    Rachel Waller is Global Director of Online Communications for Farfetch. In her role she oversees global social media, video content, community, the Farfetch Discover app & digital branding. She joined Farfetch from Mediacom where she worked on Digital Planning & strategy for a variety of large consumer brands including Dell & T-Mobile.
    Speaker schedule: 13.05-13.45 > View Full Agenda

  • Skip Fidura, Client Services Director, dotmailer
     
    Skip has been a digital and direct marketer with over 20 years' experience on client, agency and provider side. Prior to joining dotmailer in 2008, he was Email Partner at OgilvyOne London and the European Operation Direct for Acxiom Digital. He has worked with clients as diverse as BT to ODEON and Reader's Digest to DHL, helping them to build their email programmes to drive increased customer lifetime value, loyalty and ultimately return on investment. A globally recognised blogger and speaker, Skip is also the Chairman of the Email Marketing Council of the UK Direct Marketing Association.
    Speaker schedule: 13.45-15.15 > View Full Agenda

     
    Digital Merchandising Agenda: 28 April, Theatre 2


  • Ian Scarr, Regional Vice President - EMEA , SLI Systems
     
    Ian joined SLI Systems in 2013 having previously held senior sales leadership positions at RedEye, Silverpop, Lyris and Ensighten. He has a likeable way of enthusing and engaging with audiences and his lead-by-example approach has generated a successful track record of developing sales growth within all major sectors over his 15 year online marketing career.
    Speaker schedule: 13.45-14.15 > View Full Agenda

  • Imran Younis, Global Head of UX, Laterooms.com
     
    Imran Younis is an active public speaker with a career spanning over 15 years working in the field of User Experience (UX) and Service Design. He has managed multidisciplinary teams and successfully delivered digital transformation programmes within SME’s, public sector and start-up companies. He has helped teams produce award winning experiences, designed new business models and value propositions for world-class brands and fortune 500 companies.
    Speaker schedule: 11.45-12.15 > View Full Agenda

  • Joël Palix, CEO, Feelunique
     
    Joël Palix joined Feelunique in February 2014, having spent a career spanning over three decades in the beauty industry. Prior to joining feelunique his most recent role was as President of the Clarins Fragrance Group in Paris, where he spent over five years managing the Mugler fragrance and fashion brand as well as Azzaro, Porsche Design, Swarovski and Zadig & Voltaire fragrance brands. Through strong products, communication, CRM and digital initiatives, Palix secured a leading position for Mugler, placing its two iconic fragrances, Angel and Alien, in the top 10 bestselling fragrances in the leading world markets. Joël has had an impressive and longstanding career, having previously held key executive positions for Yves Saint Laurent Beauté including MD Europe, MD France and MD Spain. Following this he joined the leading French catalogue shopping retailer 3 Suisses, to launch new ventures including e-commerce. In 1999, Joël founded clust.com, the first group-buying e-commerce start-up in Europe.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Kim Ludlow, Managing Director - UK , mySupermarket
     
    Kim Ludlow has over 15 years digital consumer sales experience and a wealth of FMCG retailer experience. Kim has been with mySupermarket over the past six years and most recently promoted to Managing Director to lead the UK division. Previously Kim was Head of Sales at Tesco.com for five years working with leading suppliers and Sales Director at iVillage UK which was the UK's leading female website. As a wife and mother of two sons, Kim has the empathy of busy working parents and keen to help improve our busy lifestyles and make life simpler and put the control back to all shoppers which is why mySupermarket now serves shoppers in-store through our Shopping App as well as online too.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • Levi Young & Diana Zingher, Founders, Enclothed
     
    Levi is co-founder of Enclothed. Levi studied journalism and prior to Enclothed, Levi was head of sales at a branding and marketing firm. Levi now heads up the sales and marketing team at Enclothed. Dana is co-founder of Enclothed. Prior to Enclothed, Dana began her career in fashion with a BSc in Fashion management, followed by an MSc from Imperial College London. Dana then continued her career in the city as a technology consultant and now heads the styling and technology department at Enclothed.
    Speaker schedule: 11.45 - 12.15 > View Full Agenda

  • Neil Roberts, Head of Digital, Eurostar
     
    Neil has nearly twenty years of experience in digital spanning all elements from technical delivery, eCommerce, Customer experience, Digital strategy, Commercial negotiation, team management, motivation and leadership. Neil currently leads Eurostar’s customer facing digital and eCommerce strategy across web, mobile and on-board entertainment.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Sarah, McVittie, Co-Founder, Dressipi
     
    Sarah is a serial entrepreneur and co-founder of fashion personalisation service Dressipi. Dressipi delivers personalisation technology to some of the Uk's leading retailers including M&S, John Lewis, Arcadia Group and Shop Direct Group helping to both increase revenue and decrease returns. She and Donna were named one of the Top Ten Most Influential People in the Fashion business in the Hospital Club’s 2012 Hot100 and one of the 35 women entrepreneurs under 35 by The Times. Prior to starting Dressipi, Sarah launched and ran Texperts, the world’s first Q&A SMS service, which won Shell Livewire and Natwest Startups awards before its multimillion sale to KGB giants, 118118.
    Speaker schedule: 15.20-15.50 > View Full Agenda

     
    Operations in Multichannel Agenda: 28 April, Theatre 3


  • Enrique Sánchez, International Business Director, Correos
     
    Enrique Sánchez is the International Business Director at Correos, the Spanish national postal and parcel operator. Enrique is responsible of the Business Development and expansion of international services for Correos, that includes the design of the international service offering to both Spanish and International markets, as well as the deployment of international operations. Enrique has more than 15 years’ experience in the logistics industry, where he has served in senior positions in market leading companies. In the last 10 years Enrique has actively participated in the ecommerce logistics industry, designing the value proposition for all range customers for every part of the ecommerce supply chain. Enrique is as well Associate Professor of logistics and operations at several reputed international business schools. Enrique holds a Business Administration degree and is Executive MBA by IE Business School.
    Speaker schedule: 13.45-14.15 > View Full Agenda

  • Glen Richardson, Chief Marketing Officer, Fruugo
     
    Glen Richardson is an e-commerce leader, renowned speaker and Chief Marketing Officer of Fruugo.com; a marketplace connecting shoppers to retailers in 23 countries. Fruugo.com are growing at an impressive 200% year-on-year, were dubbed by Retail Week as an "eBay in the making" and are backed by top retail business executives. Glen has an entrepreneurial background with a wealth of experience across many industries. Digital products successfully developed include news distribution, CMS platforms, customer acquisition programs, consumer retention, analytics and video streaming technologies. As well as an international speaker Glen a board advisor and noted thought leader.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • John Munnelly, Head of Operations – Magna Park, John Lewis
     
    John Munnelly’s career in logistics spans over 25 years during which time he has experienced the industry from all angles both third party and in house operations with previous roles with TDG, Ryder, Littlewoods and Sainsbury’s. John has built up a wealth of experience and knowledge relating to all aspects of retail distribution, particularly specialising in operational startups for large scale automated solutions, transport operations, Direct to Customer Home Delivery and Omni-Channel fulfilment. John has successfully managed a number of high profile and technologically advanced projects. Working closely with suppliers such as Siemens, Knapp, VanDerLande, Witron and Manhatten Associates at all stages of project development and post implementation running John has become an expert in his field. For the last 5 years John has been the Senior Project Manager responsible for the design, build and implementation of John Lewis’ new Semi-automated National Distribution Centre at Magna Park, Milton Keynes. This highly acclaimed development which went live in 2009 is industry leading, enabling one pool of stock to be used for all shop deliveries and customer fulfilment. John Lewis has recently announced its intention to expand this facility by introducing a second warehouse which will be connected to the existing site forming a campus with an operating footprint in excess of 2 million square feet.
    Speaker schedule: 10.35 - 11.05 > View Full Agenda

  • Mark Millar, Author, Global Supply Chain Ecosystems & Visiting Lecturer at Hong Kong Polytechnic University
     
    Acknowledged as an engaging and energetic presenter, clients have engaged Mark Millar as Speaker, Moderator, Conference Chairman or MC at over 350 corporate events, client functions and industry conferences across 23 countries. He is a Visiting Lecturer at Hong Kong Polytechnic University and has delivered Guest Lectures at Georgia Tech (Atlanta and Hong Kong), RMIT (Ho Chi Minh City) and SP Jain (Dubai and Singapore) and HKU SPACE in Hong Kong. Mark serves on the advisory board of several leading organisations and his industry contributions have been recognised with a number of accolades, including being named in the “Who's Who of Power Players in Supply Chain Management in China", the “Pro’s-to-Know Thought Leaders in Supply Chain” and as “One of the most Progressive People in World Logistics”.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Peter Ward, Chief Executive, UK Warehousing Association
     
    Peter has over 30 years’ experience in international transportation, logistics and supply chain management; and is recognised as a principal of authority in global supply chains and logistics based on achievements at Director level with some of the world’s leading global logistics providers. A Graduate of the Institute of Export and Member of the Chartered Institute of Logistics and Transport, Peter’s career started in the export shipping department of Courtaulds plc, before joining his family's freight forwarding company, D H Ward (Shipping) Ltd, where he became Managing Director. In 1994 he masterminded the Company's merger with American-owned Fritz Companies, which under his leadership became a top-five forwarder in Europe prior to acquisition by UPS in 2001. More recently Peter was Director Europe of P&O Nedlloyd Logistics, and Commercial Director at DP World London Gateway prior to joining UKWA as Chief Executive in January 2015. Peter has significant practical experience of international process design and network optimisation throughout Europe, Asia and North America; designing and delivering complex supply chain solutions in different logistics and client organisations worldwide, with an impressive history of multiple client cost and service benefits across various industry sectors.
    Speaker schedule: 13.00-13.40 > View Full Agenda

  • Professor Jan Godsell, Professor of Operations and Supply Chain Strategy WMG, University of Warwick
     
    Professor Jan Godsell joined WMG in October 2013 from her prior position of Senior Lecturer at Cranfield University School of Management. Professor Godsell's career has been split between both industry and academia. She joined the faculty of Cranfield in 2001, following the completion of her Executive MBA there. She also completed her PhD at Cranfield, researching the development of a customer responsive supply chain. Prior to her return to academia, Professor Godsell developed a successful career within industry, beginning at ICI/Zeneca Pharmaceuticals. Following this, she worked up to senior management level at Dyson, in both Supply Chain and Operations Management functions. At Dyson, she undertook a number of operational and process improvement roles within R&D, customer logistics, purchasing and manufacturing.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda