Internet Retailing Expo 27 - 28 April 2016 NEC birmingham
Internet Retailing Expo 27 - 28 April 2016 NEC birmingham




SPEAKERS

 
The Connected Store of the Future Conference Agenda: 27 April, Theatre 1


  • Adam Warburton, Head of Mobile, Travelex
     
    Adam has been at Travelex for a year as Head of Mobile, leading their efforts on mobile having previously worked at Asda Walmart. Travelex is a business in the midst of a digital transformation with mobile at the heart of it, having recently launched two mobile apps which received considerible press and consumer attention. While at Asda, Adam developed and managed their multi-award winning apps. Adam has worked in the mobile industry throughout his career, starting out at Telefonica O2 in their Product Design team.
    Speaker schedule: 14.45 - 15:15 > View Full Agenda

  • Bridget Lea, General Manager Stores, O2 (Telefonica UK)
     
    Bridget is a strategic business leader with a reputation for delivering significant improvements in bottom line performance and developing high performance teams across multiple retail formats. As General Manager at O2 she is currently working on transforming the retail business in the UK. Over the last 20 years she has worked for organisations such as Marks and Spencer, Topshop, Uniqlo, Clarks and Oasis both in the UK and internationally. Expert in leading the transformational changes required to deliver in a multichannel world she has created a number of award winning initiatives across culture change, multichannel and new store concepts. Bridget has an intuitive understanding of customer needs and a pragmatic approach to delivering results. A proud Mancunian, she loves music and socialising with friends and family and spends much of her free time indulging in retail therapy!
    Speaker schedule: 13.00-13.40 > View Full Agenda

  • Cathy McCabe, CIO, Jaeger
     
    Speaker profile coming soon.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Eric Fuchs, Non Food Online & Multichannel Director, Carrefour
     
    Eric Fuchs has been the Non Food Online & Multichannel Director at Carrefour since 2010. Eric graduated from HEC Paris School of Management in 1998, he then began his career in commerce at AOL France, where he was eCommerce Manager for three years. Since 2001, Eric has held various roles in commerce and marketing, offering consultancy services to some of France’s largest retailers. This was Eric’s introduction to Carrefour in 2009, where he first worked as an external eCommerce consultant, he has has worked at Carrefour ever since. He began his current role in 2010 as Non-Food Online & Multichannel Director, looking after the group’s online strategies for their non-food sector aligned with the overall multichannel strategy of the business.
    Speaker schedule: 10.35 - 11.05 > View Full Agenda

  • Kash Ghedia, Head of Technology, Dixons Carphone
     
    Speaker profile coming soon.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Michael Durbridge, Omni Channel Director, B&Q
     
    At B&Q, Mike Durbridge is accountable for defining the customer led operating strategy of the business, covering digital channels, retail and contact centre technology. His customer-mission focused strategy is not just about increasing conversion on mobile and tablet. It is also about enabling mobile elements to compliment the physical environment to aid footfall, conversion, and AOV. He will be reflecting on his current efforts to attribute sales across all B&Q channels.
    Speaker schedule: 11.10 - 11.40 > View Full Agenda

  • Phil D'Souza, ‪Head of Merchandising, Topps Tiles Plc‬
     
    Phil has a wealth of retail experience built up over the last 20 years. He has worked in senior roles with a number of diverse retailers covering generalist and specialist Home Improvement, Cinema and Consumer Electronics including FTSE 100 blue chips as well as market start-ups. In addition, he has operated internationally defining and developing retail design, VM concepts and space planning capability across Europe and Asia including China, South Korea, Taiwan, Turkey, Poland, Ireland, The Netherlands and Belgium. In the Netherlands, he led the design and development of a brand new 5000 sq ft Home Décor concept bringing together a diverse cross functional team of designers, retailers and product suppliers from the UK, Netherlands and Belgium.
    Speaker schedule: 13.00-13.40 > View Full Agenda

  • Will Lockie, Programme Head – Multichannel, Evans Cycles
     
    Previously, Will worked with a broad range of clients such as Porsche, Halifax and Toyota at iCrossing, the digital marketing agency. Now specialising in retail e-commerce and multichannel development, Will is enjoying the challenges of bringing a 90-year-old bricks-and-mortar retailer into the multichannel world.
    Speaker schedule: 11.45 - 12.45 > View Full Agenda

     
    International & Cross Border Agenda: 27 April, Theatre 2


  • David Williams, Director of Online, EMEA, Deckers
     
    David Williams is Director of Online, EMEA for Deckers Outdoor, which currently turns over $1.4 billion globally, 10% of that through its online channels. He is responsible for launching the European ecommerce activity and strategy for its three brands active in Europe – UGG Australia, Teva and Sanuk. He has responsibilities including online marketing, merchandising, site development, web operations and customer services. His first dalliance with ecommerce began in 1999 selling books online for BCA, a Bertelsmann company ending up as Head of Website Management. He moved to Charles Tyrwhitt in 2005 to head up their web operation which led to a love affair with fashion ecommerce.
    Speaker schedule: 11.45 - 12.15 > View Full Agenda

  • Dieter Kindl, CEO, Rakuten Austria
     
    As CEO of Rakuten in Austria, Dieter Kindl is responsible for the local adaptation of the global internet service company Rakuten, Inc.’s strategy. Furthermore he takes over a leading role in the setup and expansion of a comprehensive european ecosystem as Head of Business Development Rakuten Europe. The trained business consultant (Mag. FH) has previously been heading operations and business development of a variety of online and start-up companies.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Kate Smyth, Director of eCommerce, Dune Group
     
    Kate has over 17 years’ experience in online and ecommerce and combines her 2 greatest loves – ecommerce and great shoes as Ecommerce Director for the Dune Group. Previously Kate was the Ecommerce Director at LK Bennett, and has held ecommerce management roles in retail, climate change, financial news, education and online banking.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

  • Kelly Kowal, Global Growth Director, farfetch.com
     
    Kelly Kowal has a strong background in internet marketing and ecommerce, with her experience spanning over 12 years. She joined farfetch.com in Nov 2010 to build and run all digital marketing initiatives including customer acquisition, customer retention and customer engagement . Within her role, she is also leading the International Growth and development strategy overseeing international expansion and localization. Previously to her role at farfetch, Kowal was the Director of Marketing and Editorial at Cocosa where she focused on new member acquisition and brand awareness through a combination of digital and offline marketing approaches. As part of her role, customer management and engagement were also a key focus with social media playing a big role in maintaining and building customer relationships. She also oversaw all website management including the design and tone of the website and user journey.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Kieran Clinton-Tarestad, Global Head of eCommerce, GANT
     
    Kieran Clinton-Tarestad worked for KPMG before joining a pure play retailer as Finance Director where he discovered a passion for online retailing. Jumping off the finance ship he advised retailers such as Harvey Nichols, Reiss and Ted Baker on online strategy from agency side before going client side with GANT in the UK. In 2013 he moved to Stockholm to run GANT's ecommerce and omni-channel globally which now consists of 15 sites.
    Speaker schedule: 11.10 - 11.40 > View Full Agenda

  • Phil Pavitt, Global CIO, Specsavers
     
    Described as ‘A Giant of the IT industry’ by the IT press, Pavitt has the unusual combined qualities of an IT expert and a captivating and inspirational leader. As he puts it he’s ‘a business leader who just happens to do IT'. British Computer Society CIO of the Year 2009, Phil is recognised by his peers as a strong business leader and a change agent who can revolutionise any enterprise. He has featured in Silicon.com’s ‘Top 50 CIOs’ for four years in a row and has been the focus of a Gartner case study concentrating on his approach as a Change Leader. Recently made Global CIO at Specsavers, Phil was formerly at Aviva, as the Global Transformation & Operations Director responsible for the major IT change programme across the group. He was also responsible for global IT operations, the CISO, global procurement, rationalising Aviva’s IT estate, building a digital architecture & business practice and reducing significantly IT expense costs. He also ran the strategy & architecture function. Prior to Aviva, Pavitt was Director-General and main board member for HMRC, responsible for all technology across the estate and managed a total annual budget well in excess of £1billion. Under his watch, HMRC simplified its IT estate reducing its run costs by hundreds of millions of pounds. Pavitt was also responsible for delivering the change agenda for HRMC resulting in a strategic investment of over £1.2 billion and a reduction in costs of 25%. The National Audit Office remarked this was the most complex and successful change programme in Whitehall. Currently Global CIO and Board Member at Specsavers, Phil is overseeing a huge revolution in the way that technology is delivered in this successful Global, retail operation. Specsavers has recognised that IT needs to be at the heart of its business and Phil is making this happen.
    Speaker schedule: > View Full Agenda

  • Rob Pye, Global eCommerce Director, ghd
     
    With over 12 years’ global eCommerce experience, Rob is responsible for defining the e-commerce roadmap to drive growth across ghd’s 13 country eCommerce stores. He is very passionate about driving decisions through data analysis to formulate a strong and cohesive digital strategy, which has been key to the success of ghdhair.com’s growth over the past 3 years. Following a major re-platforming 3 years’ ago, ghdhair.com’s global revenue has nearly doubled, with smartphone traffic hitting nearly 60%. Rob has written for the Guardian about how to create an optimal mobile shopping experience and continues to seek out and implement the best and most disruptive technology to further enhance the mobile experience.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

     
    Insight & Experience Agenda: 27 April, Theatre 3


  • Gertin Schraa, Global Lead – eCommerce, Philips
     
    Speaker profile coming soon.
    Speaker schedule: 11.10 - 11.40 > View Full Agenda

  • James Coughlan, Managing Director, HMV Digital
     
    Speaker profile coming soon.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Katrina Jamieson, Digital Director, Halfords
     
    Katrina Jamieson is Digital Director at Halfords and is responsible for the transactional websites and in her time in Digital has overseen a complete site redesign, the launch of the Halfords eBay shop and the launch of the Halfords marketplace offer. Halfords is a true Omni-channel retailer with c 90 % of online orders collected in store whilst still offering a compelling delivery proposition to customers preferring deliveries to home or work. The website is constantly changing to provide a seamless experience for the customer making it easy for them to research, find and add products to their basket whatever device they choose to shop with.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Levi Young & Diana Zingher, Founders, Enclothed
     
    Levi is co-founder of Enclothed. Levi studied journalism and prior to Enclothed, Levi was head of sales at a branding and marketing firm. Levi now heads up the sales and marketing team at Enclothed. Dana is co-founder of Enclothed. Prior to Enclothed, Dana began her career in fashion with a BSc in Fashion management, followed by an MSc from Imperial College London. Dana then continued her career in the city as a technology consultant and now heads the styling and technology department at Enclothed.
    Speaker schedule: 11.45 - 12.15 > View Full Agenda

  • Paul Kendrick, Multichannel Director, Bonmarche
     
    Paul will be leading the Company’s marketing and multi-channel divisions as Bonmarché progresses with its growth strategy. Prior to joining Bonmarché, Paul worked at N Brown Group PLC, where his diverse responsibilities during the seven year period included: managing the Group’s brand and marketing strategy; driving improvements in their Customer and Financial Services divisions; leading the Group’s international expansion; and identifying and implementing strategic developments across the business. Paul has also held senior positions in a number of other high-profile retail and leisure businesses, such as The Co-Operative Group’s travel segment, GUS home shopping (of Argos Retail Group and GUS PLC) and Thomson Travel Group (TUI UK), generating transformational improvements through their marketing and business development segments.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

     
    Multichannel Fulfilment Agenda: 27 April, Theatre 4


  • Alex Watson, Global Transport & Logistics, Supergroup
     
    Alex has in excess of 10 years Retail Logistics experience and more than 5 years within Fashion Retail. As Head of Global Transport for SuperDry, he oversees all inbound freight movements, as well carriage to and from customers in every channel of the business. With SuperDry’s continual double digit growth, it is constant challenge for the supply chain to grow in scale and adapt to the customer requirements.
    Speaker schedule: 15.20 - 15.50 > View Full Agenda

  • Dave Crellin, Head of Online Operations Development, Sainsbury’s
     
    Dave has worked in Online Grocery Operations for the last decade developing store-based and standalone operations with Tesco.com and Sainsbury’s. Dave has extensive experience integrating the demands of the Online customer into the upstream processes that serve them as well as in optimising Online fulfilment around existing supply chain, store and logistics processes. He leads a team which is responsible for developing optimal and efficient service models, across store and dark store and collection and delivery.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • James Matthews, Director – Non-Food, Ocado
     
    James Matthews is Director of Non-Food and a member of the Management Board of Ocado Group, the world’s largest online-only grocer. His responsibilities include trading all general merchandise categories on Ocado.com, as well as developing and launching affiliated destination retail sites including Fetch.co.uk, Sizzle.co.uk and an upcoming beauty retailer in partnership with Marie Claire. James has spent more than a decade with Ocado, joining as a graduate software developer, and has held a number of roles covering marketing, trading and supply chain for the grocery business, and running Ocado’s strategy and investor relations functions. James has a first class degree in Computing from Imperial College London and an MBA from Harvard Business School.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

  • Lana Jackson, Head of Customer Proposition and Delivery, New Look
     
    Lana has 13 years’ experience in working within ecommerce Supply Chain and Logistics. Her ecom career started in 2001 when she joined the Ocado Supply Chain Team before they made their first customer deliveries in 2002. She has enjoyed various roles in both start up and established businesses including Amazon, Ralph Lauren, Red Bull and most recently New Look. Currently Lana is Head of Customer Proposition and Delivery at New Look where she is responsible for ensuring customer satisfaction through the on-time delivery of ecommerce orders. Since joining New Look in 2013 she has introduced 7 new delivery options and helped redesign the checkout ensuring the customers have the greatest choice and convenience available to them. She is currently working on expanding the international customer proposition to provide a consistent customer experience across the ecommerce platform.
    Speaker schedule: 13.00.13.40 > View Full Agenda

     
    Mobile in Multichannel Agenda: 28 April, Theatre 1


  • Gerald Dawson, Director, Weird Fish Clothing and Forthglade Natural Pet Foods
     
    Gerald is a Director of Weird Fish and Forthglade Natural Pet Foods. With responsibility for eCommerce, Operations and Finance he gets to argue with himself regularly. Prior to this, in early 2014 Gerald worked with a number of fast-growing retail businesses, including Amazon, The Cotswold Company and Long Tall Sally.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Joel Robinson, Senior Product Owner, Sainsbury’s
     
    Joel is Senior Product Owner in Sainsbury's Retail & Operations technology team, Joel and his team define and deliver the strategic technology roadmap for our 1,200 stores.
    Speaker schedule: 11.45 - 12.15 > View Full Agenda

  • Rosie Snow, ‎Loyalty & Personalisation Product Owner, Marks and Spencer
     
    Speaker profile coming soon.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Sam Hill, Head of Online Architecture, Tesco
     
    Sam Hill is currently with Tesco, leading the architecture vision, driving innovation and transforming the online grocery platform handling sales approaching £3billion/year. The overall aim is to become every customer's favourite way to shop groceries online, whether at home, out shopping, on the move, anywhere in the world becoming the world’s leading eCommerce business. Sam has 20 years’ experience in software design, architecture, development and implementation across multiple sectors: telecoms, finance, publishing and retail where he has worked for organisations both enterprise large and small including taking an internet start-up from initial investment, customer growth, acquisitions, and subsequently profitable divestiture.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Sarah Baillie, Head of Digital Product, House of Fraser
     
    Sarah Baillie is Head of Digital Product at House of Fraser, the premium department store with 61 stores across the UK. She is responsible for the development of the digital proposition across House of Fraser. Previously she was Head of Multi Channel Business Development at House of Fraser establishing new routes to market and ultimately growing the number of House of Fraser Multi Channel customers. She covered International ecommerce expansion, development of the suite of House of Fraser mobile apps and digital elements in store (including Buy and Collect, Order in Store and the Online Stores). Her deliveries include launching the House of Fraser iPad and Android app, roll out of new Online Stores and the Buy and Collect Check in system as well as Beacon Mannequins. Prior to her time at House of Fraser Sarah lead the development of the digital channels at Debenhams.
    Speaker schedule: 10.35-11.05 > View Full Agenda

  • Stuart McMillan, Deputy Head of eCommerce, Schuh
     
    Stuart McMillan has a wide range of experience in all aspects of ecommerce, from design, to content production; from managing high availability infrastructure to user experience testing. He has shown through his many digital successes that he can manage teams to deliver the above, as well as other areas such as development testing and PCI compliance. His particular interests are page performance, conversion rate optimisation, usability, responsive web design, customer experience and order fulfilment. Stuart will be sharing tactical tips to support you with your transition to responsive.
    Speaker schedule: 11.20 - 11.40 > View Full Agenda

     
    Digital sales & Marketing Agenda: 28 April, Theatre2


  • Alison Lancaster, Interim Marketing Director, Bravissimo
     
    Alison is an experienced strategic retail multi channel marketer. For the past 21 years, she has held pivotal senior retail, brand, e-Commerce, direct, digital and data marketing roles at award-winning retailers including John Lewis, Harrods, Debenhams, Morrisons and speciality lifestyle brands such as Charles Tyrwhitt, White Stuff, Kiddicare and Bonmarché. Now an Interim specialist, she has worked throughout Europe with McArthur Glen Group designer outlets, Bonmarché, and is currently Interim Marketing Director at Bravissimo. She is passionate about customers, data and insights!
    Speaker schedule: 11.10 - 11.40 > View Full Agenda

  • James Peach, Head of SEO, House of Fraser
     
    Jamie Peach is Head of SEO at House of Fraser, currently enjoying his 7th year in the SEO industry and recently voted one of the UK's most influential individuals in Search Marketing & SEO. He has worked both client-side and in the agency world during this time but in the last couple of years has been focused on SEO and content marketing in the fashion retail vertical specifically.
    Speaker schedule: 11.45 - 12.15 > View Full Agenda

  • Neil Dulake, Industry Head - Retail, Google
     
    Speaker profile coming soon.
    Speaker schedule: 15.20-15.50 > View Full Agenda

  • Nick Bamber, Head of Digital Media & Innovation, Asda
     
    Nick has worked client side in eCommerce and Digital Marketing for over 10 years for some of the worlds largest companies. A hands-on digital marketing specialist turned evangelist for embedding an innovation into day-to-day culture. Nick is the Head of Digital Media and Innovation for Asda’s (Walmart UK) media business, working closely with Walmart and @walmartlabs to develop world class media solutions to enable the digital transformation of both Asda’s store estate and online ecommerce media.
    Speaker schedule: 14.45-15.15 > View Full Agenda

  • Rebecca Ruddle, Head of Showrooms, Made.com
     
    Speaker profile coming soon.
    Speaker schedule: 13.00-13.40 > View Full Agenda

  • Senior Representative, The Co-operative Group
     
    Speaker profile coming soon.
    Speaker schedule: 10.35-11.05 > View Full Agenda

     
    Digital Merchandising Agenda: 28 April, Theatre 2


  • Kim Ludlow, Managing Director - UK , mySupermarket
     
    Kim Ludlow has over 15 years digital consumer sales experience and a wealth of FMCG retailer experience. Kim has been with mySupermarket over the past six years and most recently promoted to Managing Director to lead the UK division. Previously Kim was Head of Sales at Tesco.com for five years working with leading suppliers and Sales Director at iVillage UK which was the UK's leading female website. As a wife and mother of two sons, Kim has the empathy of busy working parents and keen to help improve our busy lifestyles and make life simpler and put the control back to all shoppers which is why mySupermarket now serves shoppers in-store through our Shopping App as well as online too.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • Louise Baker, Head of Inventory Management, Sally Beauty UK & Ireland
     
    Speaker profile coming soon.
    Speaker schedule: 13.00 - 13.40 > View Full Agenda

  • Sarah, McVittie, Co-Founder, Dressipi
     
    Sarah is a serial entrepreneur and co-founder of fashion personalisation service Dressipi. Dressipi delivers personalisation technology to some of the Uk's leading retailers including M&S, John Lewis, Arcadia Group and Shop Direct Group helping to both increase revenue and decrease returns. She and Donna were named one of the Top Ten Most Influential People in the Fashion business in the Hospital Club’s 2012 Hot100 and one of the 35 women entrepreneurs under 35 by The Times. Prior to starting Dressipi, Sarah launched and ran Texperts, the world’s first Q&A SMS service, which won Shell Livewire and Natwest Startups awards before its multimillion sale to KGB giants, 118118.
    Speaker schedule: 15.20-15.50 > View Full Agenda

     
    Operations in Multichannel Agenda: 28 April, Theatre 3


  • Glen Richardson, Chief Marketing Officer, Fruugo
     
    Speaker profile coming soon.
    Speaker schedule: 11.10-11.40 > View Full Agenda

  • John Munnelly, Head of Operations – Magna Park, John Lewis
     
    John Munnelly’s career in logistics spans over 25 years during which time he has experienced the industry from all angles both third party and in house operations with previous roles with TDG, Ryder, Littlewoods and Sainsbury’s. John has built up a wealth of experience and knowledge relating to all aspects of retail distribution, particularly specialising in operational startups for large scale automated solutions, transport operations, Direct to Customer Home Delivery and Omni-Channel fulfilment. John has successfully managed a number of high profile and technologically advanced projects. Working closely with suppliers such as Siemens, Knapp, VanDerLande, Witron and Manhatten Associates at all stages of project development and post implementation running John has become an expert in his field. For the last 5 years John has been the Senior Project Manager responsible for the design, build and implementation of John Lewis’ new Semi-automated National Distribution Centre at Magna Park, Milton Keynes. This highly acclaimed development which went live in 2009 is industry leading, enabling one pool of stock to be used for all shop deliveries and customer fulfilment. John Lewis has recently announced its intention to expand this facility by introducing a second warehouse which will be connected to the existing site forming a campus with an operating footprint in excess of 2 million square feet.
    Speaker schedule: 10.35 - 11.05 > View Full Agenda

  • Professor Jan Godsell, Professor of Operations and Supply Chain Strategy WMG, University of Warwick
     
    Professor Jan Godsell joined WMG in October 2013 from her prior position of Senior Lecturer at Cranfield University School of Management. Professor Godsell's career has been split between both industry and academia. She joined the faculty of Cranfield in 2001, following the completion of her Executive MBA there. She also completed her PhD at Cranfield, researching the development of a customer responsive supply chain. Prior to her return to academia, Professor Godsell developed a successful career within industry, beginning at ICI/Zeneca Pharmaceuticals. Following this, she worked up to senior management level at Dyson, in both Supply Chain and Operations Management functions. At Dyson, she undertook a number of operational and process improvement roles within R&D, customer logistics, purchasing and manufacturing.
    Speaker schedule: 14.45 - 15.15 > View Full Agenda

  • Senior Representative, Alibaba
     
    Speaker profile coming soon.
    Speaker schedule: 15.20-15.50 > View Full Agenda