Internet Retailing Expo

2017 Conference Tracks

  • From Clicks to Bricks

    From Clicks to Bricks

    5 April, Theatre 1

    The future of retail is digital, but the path to digital integration and omni-channel success is less clear. How can retailers really make the digitally enabled store work hard as part of an integrated whole? From Clicks to Bricks is designed to illuminate the most ground-breaking technologies and strategies that are driving the deepening integration of online and offline, so retailers can get smarter about the way to help shoppers feel connected in multiple retail spaces and online places! Hear from leading retailers who are successfully delivering a seamless online to physical store shopping experience, boosting sales and enhancing customer experience. 

  • Going Global

    Going Global

    5 April, Theatre 2
    Going Global will showcase strategies for overcoming significant challenges of planning, establishing and growing retail operations in multiple countries. Speakers from global brands will share real insights about market and model selection, effective partnerships, localisation and branding challenges. Hear how UK retailers are evaluating the risk of entering new territories and re-evaluating/exploring different growth areas in the aftermath of Brexit.ignecio
  • Mobile First

    Mobile First

    5 April, Theatre 3

    Mobile pervades everything, is continuously on the rise; We are now at a stage where eCommerce is 'mobile-first'. The focus is moving from the "newness" of the mobile device to understand the impact on staff, stores and services when the customer is holding a "remote control for retail" in her hand. Where are the newest and biggest opportunities for retailers and how can they deploy the latest technology to gain the competitive edge?

    klarna

  • The Final Mile

    The Final Mile

    5 April, Theatre 4
    Is your delivery strategy surpassing customer expectations whilst playing a pivotal role in driving eCommerce revenue?  The final mile - get it wrong, and business is measurably lost; get it right, and win the competitive edge!  Strategies and technologies designed to drive increased flexibility, convenience and cost-effectiveness continue to grow, but do you really know what your customers actually wants? What tools and strategies are you using to manage these expectations to ensure cost-effectiveness and drive profitability?  The 3rd Annual eDelivery Expo is fast becoming the meeting place for the UK’s delivery ecosystem! With over 1.5bn parcels expected in order movements in the UK alone, this event  will showcase  an exciting mix of suppliers, education and best practice advice  designed to make your final mile deliveries go the distance!correos
  • Marketplaces Revolution

    Marketplaces Revolution

    6 April, Theatre 1

    Marketplaces are quickly becoming the shopping mall of the future; customers are increasingly using these one-stop-shops to meet a range of shopping needs and retailers are cashing in on new opportunities to grow their business through these online portals! How can smaller retailers cash in on new growth opportunities through online marketplaces?  What do larger players need to know about using online marketplaces to increase sales whilst retaining brand integrity? Whether you are a big, small, traditional or new retailer, marketplaces are big business! Do you have what it takes to cash in on the next big selling opportunity?

    mGage

  • Customer Obsession

    Customer Obsession

    6 April, Theatre 2

    Digital marketing is increasingly complex, but retailers keen to gain the competitive edge are realising that getting to grips with digital can offer more opportunity to reach customers and deliver results.

    How can you use digital to shape a customer-centric culture, deliver more compelling customer experiences and use data, journey mapping and personalisation to create campaigns to drive behavioural change?

    How can content, social, search and other digital marketing tools deliver satisfaction & results and how can you measure success across channels?

    monetate

  • The Product and Beyond

    The Product and Beyond

    6 April, Theatre 3
    How easy is it for your customers to logon, find what they want, purchase it, receive it on time and in perfect condition? Retailers are winning the battle to stand out from the crowd by converting online browsers into buyers and generate loyalty. The Product & Beyond will capture the imagination of retailers hoping to connect with the customer online to win new business, with a focus on converting customers and boosting online sales. This conference will showcase a range of the latest tools and strategies available to create websites and display products in a way that is accessible and attractive to today’s online shopper. How can deeper online connections result in increased sales and prompt buying decisions? What technologies are available? How can customer experience be enhanced by creating more seamless and user-friendly experiences? Where does delivery fit in?sli_systems
  • Operational Excellence

    Operational Excellence

    6 April, Theatre 4

    Operational Excellence will examine how the rapid growth of online retail has impacted traditional infrastructure revealing new approaches for achieving efficiency, responsiveness and agility. Migration to online shopping has forced retailers to restructure operations, models and relationships with customers and suppliers to achieve supply chain effectiveness. Hear how leading retailers are getting to grips with new technology and operational strategies designed to increase  growth opportunities and customer satisfaction by gaining first-hand insights into key topics including omni-channel, international growth and delivery, big data, sourcing, returns management and collaborative working. This conference will get to the heart of what is needed to improve supply chain effectiveness in the omni-channel today while maximising commercial objectives available to ensure a fit for future retail supply chains.

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  • From Clicks to Bricks
  • Going Global
  • Mobile First
  • The Final Mile
  • Marketplaces Revolution
  • Customer Obsession
  • The Product and Beyond
  • Operational Excellence

Overview

Sponsor

5 April, Theatre 3
  1. Opening Keynote Address

    Testing, Testing 123 

    In this session Julie will discuss why having a testing roadmap in place is the key to conversion growth. 

     

    ‘Top 100 Retailer, IRUK, Top500 2017'

    • Julie Austin
      Company Logo
  2. Case study

    Re-design Across Physical and Digital Channels

    Hear how Lego's  re-architecture and redesign,   launched at the end of  last year was integrated seamlessly across physical and digital channels.

    Brand Superpower:  the world's leading toy brand! 

     

    • Shehnaaz Chenia
      Company Logo
  3. Sponsor Case Study: Klarna

    Optimising Online Commerce. The imperatives for UK Merchants.

    • Under 35s make up the majority of online shoppers – but what do they want from their ecommerce experiences?
    • What the fastest-rising consumer group expects from ecommerce merchants – and how you can respond
    • Why you must adopt a mobile-first mantra to attract Millennial and Generation Y consumers
    • Why new payment methods and consumer financing are critical to conversion
    • New research from Ovum & Klarna, featuring insight from 100s of UK retailers
    • Laurel Wolfe
      Company Logo
  4. Case Study: SEO and Mobile

    Understanding how SEO and Mobile Work Together to Drive Business Results

    In this session hear what drives high-octane search results and pinpoint where brands can cash in on revenue potential from search engines. How can SEO and mobile work together to drive bigger and better results?

    • Nick Wilsdon
      Company Logo
  5. Panel Discussion

    Spinning Mobile into Gold!

    Retail is dominated by mobile where the largest growth area in online & offline shopping is mobile-only consumers. How can you differentiate and deliver success in the mobile? How can you align mobile with consumer lifestyle and what are the   challenges of hitting key journey touch points across the myriad of consumer devices in a relevant and timely way? Where is the biggest ROI? What lessons can be learned from Black Friday?

    • David  Embree
      Company Logo
    • Eddie          Woffinden
    • Nick Wilsdon
      Company Logo
  6. Closing Keynote Address

    Video in a Mobile World

    Video has allowed consumers to get up close and personal with the fashion industry and interact with some of the world’s most recognised designers. Utilising video to increase visibility is the ticket to bring your company to the next level.

    • Dion Magee
      Company Logo
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers

 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

 

Silver Sponsors

Silver Sponsors

Contact

Clarion LogoT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The InternetRetailing Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.