Internet Retailing Expo

2018 Conference Tracks

  • Marketing & Customer Obsession

    Marketing & Customer Obsession

    21 March, Theatre 1

    With customer expectations getting ever higher in an increasing complex market of channel options an effective marketing strategy has never been more essential for successful Internet Retailing. 

    The ‘Marketing & Customer Obsession’ track will help you understand customer-centricity and its role in eCommerce as well as what steps you can take to ensure your SEO remains effective in 2018.  We’ll also focus on how sales and customer engagement can be increased through personalisation, how to drive profitability from social media and how you can achieve real insight and ROI from your customer data. monetate

  • International Growth

    International Growth

    21 March, Theatre 2

    With the uncertainty Brexit has created for eCommerce; many retailers are increasingly looking to international markets from growth opportunities.  Although the opportunity is huge; trading internationally is a complex process. 

    The ‘International Growth’ track will help you improve your international efforts through effective localisation and enable you to drive customer convenience through efficient international logistics and delivery. We’ll also look at the key international eCommerce challenges and how they can be overcome as well as highlighting which countries offer you the best growth opportunities.  ingenico

  • Mobile-First

    Mobile-First

    21 March, Theatre 3

    With the explosive growth of mCommerce retailers have had to accept that their customers are now mobile-first but how can you ensure your business moves to a mobile-first strategy and fully engages the mobile shopper?      

    The ‘Mobile-First’ track will address this challenge and show you how you can boost sales through moving from a mobile-friendly focus to a truly mobile-first strategy.  We’ll look at the role of social media through mobile devices and how it has become transactional, improving loyalty through apps and how you can deliver a great mobile shopping experience that keeps customers spending. klarna

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. 

  • Beyond Channels

    Beyond Channels

    22 March, Theatre 1

    Customer expectations across retail are rising at a quicker rate than ever before.  Customers want to shop whenever, wherever and however they desire and now expect an increasingly seamless experience across channels. 

    The ‘Beyond Channels’ track will help you face this challenge and drive customer engagement through a united and friction-free shopping experience.  The track will help you re-think your stores to engage the seamless shopper, drive ROI from click & collect, capitalise on the single customer -view and create the right internal culture for your staff to achieve a seamless customer mind-set. 

  • Innovation & the Future

    Innovation & the Future

    22 March, Theatre 2

    Many retailers are embracing new innovations as a way to maximise engagement and drive market share.  Others are partnering with start-ups or even starting their own innovation labs to ensure they stay ahead of the game.  

    This track will look at four of the key innovations that are making the most impact on retail- artificial intelligence, augmented/virtual reality, IoT and voice-activation.  You’ll learn what these innovations really mean for retail and how they can best be used to engage your customers and increase your sales.  We’ll also have a panel on what retail will look like in 2020 to help you form forward-thinking strategies to take back to the office. 

  • Marketplaces & B2B

    Marketplaces & B2B

    22 March, Theatre 3

    This track looks at two key growth areas for eCommerce; marketplaces and B2B.  The marketplaces session in the morning focuses on helping you understand how to drive and sustain real international growth through a successful marketplace strategy and how you can expand through creating your own marketplace. 

    The afternoon sessions focus on the growing importance of b2b.  We’ll look at how a b2b company can successfully transform itself into a digital business, what b2b can learn from b2c eCommerce and how b2b organisations can drive sales through an effective customer-centricity strategy. 

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. 

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  • Marketing & Customer Obsession
  • International Growth
  • Mobile-First
  • The Final Mile
  • Beyond Channels
  • Innovation & the Future
  • Marketplaces & B2B
  • Operational Excellence

Overview

Sponsor

21 March, Theatre 4
  1. Welcome from IRX/EDX 2018 Chair
  2. Opening Keynote Address

    The Ecommerce State Of The Nation 2018

    • What does the eCommerce landscape look like in 2018, how will this develop and what key opportunities are emerging?
    • What key challenges does the industry face as customer expectations rise and competition remains fierce?
    • What tough questions do retailers need to be asking themselves to secure their future in an uncertain economy?
    • What key leadership skills do eCommerce executives need to focus on to drive success going forward?

     

     

  3. Chair's introduction
  4. Opening Keynote Address

    Driving Market Share And Customer Experience Through Best Practices Of Same Day Delivery

    • Understanding customer expectations and business case around same day delivery
    • Building a cost-effective same day delivery strategy the offers real ROI and customer engagement
    • Assessing and overcoming the key same day delivery challenges
    • Comparing and contrasting key same day delivery carrier options and which technologies to invest in
    • Evaluating how you can differentiate yourself in a commercial way from other retailers offering same day delivery to impress your customers

     

     

  5. Case Study

    Using Visibility And Tracking As A Key Way To Differentiate Your Last Mile

    • Achieving a clearer understanding of the growing customer demand for track and trace
    • Building a strategy that maximizes visibility for your customers as a key differentiator
    • Assessing how to achieve visibility if you have a mix of carriers
    • Evaluating what smaller retailers can lean from Amazon regarding visibility and tracking
    • Predicting where visibility and tracking are headed for future strategic planning

     

     

    • Chris Haighton
      Company Logo
  6. Sponsor Keynote

    7 Steps To Building State-of-The-Art Delivery Operations

    Considering the drastic changes that the delivery market has undergone over the past few years, companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.

    This presentation will present the best practices required to achieve these goals:

    • How to streamline your processes, improve their efficiency and reduce related costs
    • Technologies to provide comprehensive visibility and communicate effectively
    • Ways to customize your customers' experiences in order to build loyalty

     

     

    • Raanan Cohen
      Company Logo
  7. Welcome back
  8. Case Study

    Seizing The Black Friday Opportunity: Stepping Up To The Last Mile Challenge

    • To Ensure Your Customers’ Expectations Are Met During The Festive Season
    • Evaluating the impact of Black Friday on European eCommerce and customer experiences
    • Building a last mile strategy that is strong and agile enough to predict and cater for the Black Friday demand
    • Establishing how to overcome the inevitable, yet unexpected challenges of peak delivery periods and still meet your customers’ expectations
    • Ensuring your carrier and technology partner relationships are up to scratch
    • Communicating effectively with your team and your customers to ensure Black Friday runs smoothly

     

     

  9. Panel Discussion

    How Will Delivery And Customer Convenience Change By 2020 And What Should You Do Now To Prepare?

    The moderator will ask some of the following questions:

    1. What will a state of the art delivery look like in 2020 and what should you do now to prepare
    2. What will customer expectations be around one hour delivery by 2020 and what should your strategy be today?
    3. What advances can we expect with drone delivery by 2020 and what should you do today to prepare?
    4. How will bicycle delivery be impacting eCommerce by 2020 and how can you integrate it into your strategy today?
    5. How will robot and self-driving delivery be impacting retailer’s delivery strategies by 2020 and what should your strategy be today?
    6. Which drop off points beyond the home will prevail by 2020 and what should your strategy be today?
    7. What proportion of deliveries will be made to customers’ boots and lockers by 2020 and should you integrate it into your strategy?
    8. How will driverless vehicles and robots impact the delivery market by 2020 and what should you do now to prepare?
    9. How seriously should retailers take subscription models as part of their delivery strategies?
    10. How important will instant returns be by 2020?

     

    • Chris Haighton
      Company Logo
    • Dan Cluderay
      Company Logo
    • Richard Surridge
      Company Logo
    • Samantha James
      Company Logo
  10. Closing Keynote Address

    Drone And Robot Delivery…Getting Beyond The Hype For A World-Class Customer Delivery Experience

    • Understanding what progress has been made to date worldwide in drone and robot customer delivery
    • Evaluating the challenges and regulations that need to be faced for it to become a realistic delivery experience for your customers
    • Assessing the realistic timescales for roll-out and what you can do to keep up with developments
    • Understanding how your customers feel about robots and drones and how it may impact their shopping habits
    • Predicting what Amazon’s role will be in drone delivery in the near future

     

     

  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers

 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

 

Silver Sponsors

Silver Sponsors

Contact

Clarion LogoT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The InternetRetailing Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.