Internet Retailing Expo

Omnichannel Theatre

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OmniCX - Know and engage your customers without the budget of Tesco

Omnichannel Experience Theatre D2

The vendor landscape for eCommerce solutions has seen dramatic change in the past five years with all the main platforms being acquired by Oracle, IBM Salesforce and SAP giants in order to build out a complementary suite of applications for Customer Experience. This is good news if you're a tier 1 retailer with budgets to match, but not so good if you're a mid market retailer or pure play and stuck in the chasm wanting more than just  a simple store or the risk of having to build out your own solution with open source components.

In his presentation, the speaker will focus on a host of soft and technology issues that are impacting the mid market retailer today and how the drive to unified channel experience becomes a imperative to compete against the likes of Amazon, while on a budget and support appropriate for your business.


  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 9
The NEC Birmingham

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Silver Sponsors

Silver Sponsors


Clarion LogoT: +44(0)20 7384 7802  E:

The InternetRetailing Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.