Internet Retailing Expo

The Omnichannel Experience Theatre

Customers don't do business with channels; they do business with brands

Customers don't do business with channels; they do business with brands

It is imperative for companies to support consumers, wherever they may be and deliver an experience that's consistent and relevant regardless of how and where they choose to engage.

The Omnichannel Experience Theatre will give you the chance to learn insights from industry experts on how to tackle these challenges, successfully connect your retail operations, and take advantage of the opportunities of true Omnichannel retailing.

Day 1, 5 April 2017

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  1. Magnolia - Real omnichannel

    During intensive interviews about omnichannel, Magnolia looked its customers deep in their eyes and asked: What does omnichannel really mean to you? How real is it? What’s hype and what’s actually being done? How does orchestrated communication across channels work in real-life? All those conversations with our customers led to unique insights into the daily battles of omnichannel practitioners, planners and dreamers. This workshop will explore the ways businesses like MOO and Tesco create omnichannel experiences, show real examples of how it’s done—and dig into what is still ahead for all of us.

    • Rasmus  Skjoldan
      Company Logo
  2. OmniCX Digital -Strategic Trends To Watch in eCommerce for 2017

    Advancements in digital technologies are helping blur the line between physical and digital worlds. A combination of IOT, AI and Advanced Analytics, Customer MDM are changing the way retailers look at customer experience. In his presentation, the speaker will focus on a host of soft and technology issues that are impacting omni channel go to market models and help the audience understand how to navigate these complex issues. 

    • Bhavish  Sood
      Company Logo
  3. Omnichannel for Independent Business: The Drone Factory x Lightspeed

    If you thought Omnichannel was just for large retailers then think again. Lightspeed proudly presents the story an inspiring start-up that launched an omnichannel business from day one.

    Hear from The Drone Factory about how they created a beautiful ecommerce shopping experience that integrates directly into their shop point of sale. From managing their customers, inventory and all their sales under one centralised system to being able to report on their business whilst out flying drones with their clients, this seminar is packed with tips on being customer-centric whilst saving time and effort, all within an SME budget.

    • Chris  Jones
      Company Logo
    • Colin  Price
      Company Logo

Day 2, 6 April 2017

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  1. Omnichannel for Independent Business: The Drone Factory x Lightspeed

    If you thought Omnichannel was just for large retailers then think again. Lightspeed proudly presents the story an inspiring start-up that launched an omnichannel business from day one.

    Hear from The Drone Factory about how they created a beautiful ecommerce shopping experience that integrates directly into their shop point of sale. From managing their customers, inventory and all their sales under one centralised system to being able to report on their business whilst out flying drones with their clients, this seminar is packed with tips on being customer-centric whilst saving time and effort, all within an SME budget.

    • Chris  Jones
      Company Logo
    • Colin  Price
      Company Logo
  2. OmniCX -Strategic Trends To Watch in eCommerce for 2017
    Advancements in digital technologies are helping blur the line between physical and digital worlds. A combination of IOT, AI and Advanced Analytics, Customer MDM are changing the way retailers look at customer experience. In his presentation, the speaker will focus on a host of soft and technology issues that are impacting omni channel go to market models and help the audience understand how to navigate these complex issues. 
    • Bhavish  Sood
      Company Logo
  3. Magnolia - Real omnichannel

    During intensive interviews about omnichannel, Magnolia looked its customers deep in their eyes and asked: What does omnichannel really mean to you? How real is it? What’s hype and what’s actually being done? How does orchestrated communication across channels work in real-life? All those conversations with our customers led to unique insights into the daily battles of omnichannel practitioners, planners and dreamers. This workshop will explore the ways businesses like MOO and Tesco create omnichannel experiences, show real examples of how it’s done—and dig into what is still ahead for all of us.

    • Rasmus  Skjoldan
      Company Logo

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    Sarah Stagg
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    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers

 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

 

Silver Sponsors

Silver Sponsors




 

Contact

Clarion LogoT: +44(0)20 7384 7802  E: info@internetretailingevents.com

InternetRetailing Expo is owned by Internet Retailing Events part of Clarion Events Ltd.
We host board level events for multichannel retailers across Europe and work in partnership with InternetRetailing Media, who are the leading magazine portal for European eCommerce.