Internet Retailing Expo

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iAdvize - Customer service agents, brand advocates, savvy enthusiasts, chatbots... Who do your customers really want to chat with?

Workshop Room 2, 5 April

Speaker

Synopsis

The wide variety of different profiles customers can now interact with online is disrupting the nature of conversations between brands and their customers and radically changing the customer experience. To whom should brands entrust their customer service? Who are tomorrow's customer service agents? Based on feedback and data from companies innovating in this area, iAdvize experts will share their vision of the different challenges and solutions.


Variety of different profiles customers can now interact with:

  • Chatbots
  • Customer Service agents
  • Brand Advocates
  • Savvy Enthusiasts

 

 

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  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers

 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

 

Silver Sponsors

Silver Sponsors

Contact

Clarion LogoT: +44(0)20 7384 7802  E: info@internetretailingevents.com

InternetRetailing Expo is owned by Internet Retailing Events part of Clarion Events Ltd.
We host board level events for multichannel retailers across Europe and work in partnership with InternetRetailing Media, who are the leading magazine portal for European eCommerce.

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