Internet Retailing Expo


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PCA Predict - The real cost of failed deliveries

Workshop Room 3, 22 March



Failed deliveries cost retailers in more ways than one. And when you consider that one in every 20 online orders is not delivered on the first attempt, this can lead to serious financial and reputational damage. But what's the real issue? And how can retailers improve data quality and increase the likelihood of delivery success?

We'll discuss the findings of PCA Predict's recent report Fixing Failed Deliveries: Improving Data Quality in Retail, and cover the main implications of a failed delivery on both retailers and their customers.

What you'll learn:

  • How much UK businesses are throwing away on failed deliveries
  • How consumers really feel about delivery issues
  • How to build brand reputation and create loyal customers
  • Practical advice on how to improve your company's user experience
  • How to power internationalisation
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Natalie Green
PCA Predict, Waterside, , Basin Road, Worcester, WR5 3DA, UNITED KINGDOM
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 6
The NEC Birmingham

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