Internet Retailing Expo

2017 Workshops

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SiteSpect - Generate measurable returns on your Customer Experience investment!

Workshop Room 2, 6 April


  • George Ioannou

    George Ioannou, Global Head of Ecommerce & Optimisation - Wipro Digital

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According to several experts from Forrester, McKinsey and Accenture, Customer Experience (or CX) is the best way to strengthen your brand and generate revenue. But can you prove it will work for your company? And if so, can you measure how much of an impact CX will have?

Join SiteSpect and TrainLine to learn why CX optimization MUST be the cornerstone of your business, and see how you can specifically track an measure its Return on Investment (ROI).  After attending this session, you will understand how:

  • Personalization, Omnichannel experiences and testing are achievable and financially measureable
  • A structured approach is possible and you can start today
  • You can drive success across all of your CX projects
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  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 9
The NEC Birmingham

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The InternetRetailing Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
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