• Incorporating:
  • EDelivery Expo

2019 Conference

  1. Theatre 3
    5 min
    • Customer obsession
  2. Theatre 3
    30 min
    • Customer obsession
  3. Theatre 3
    45 min
    • Customer obsession
    What will a great content strategy look like by 2021 and what should retailers be doing today to prepare?

    This session is sponsored by:


  4. Theatre 3
    30 min
    • Customer obsession
  5. Theatre 3
    30 min
    • Customer obsession
    Fraud is a global threat, with every organisation in every sector at risk. Drawing on exclusive data, this talk analyses the latest statistics to paint a tangible picture of the fraud landscape in the ...
  6. Theatre 3
    5 min
    • Customer obsession
  7. Theatre 3
    90 min
    • Customer obsession
  8. Theatre 3
    30 min
    • Customer obsession

    Join Gymshark and Klarna as they discuss how an unwavering focus on exceeding customer expectations has helped fuel growth while building a loyal community of followers and customers in 131 countries as well as the pivotal role Klarna has played in supporting and enhancing Gymshark's ecommerce experience.

  9. Theatre 3
    30 min
    • Customer obsession

    When it comes to customer engagement, speed is everything. Whether it’s delivering services instantaneously or providing round-the-clock support, being fast and being available is critical to your success.

  10. Theatre 3
    30 min
    • Customer obsession
    Driving loyalty through delivering great eCommerce customer experiences before, during and after the sale
  11. Theatre 3
    5 min
    • Customer obsession
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 2
The NEC Birmingham


Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.