IRX 2020


Expert clinics

InternetRetailing Expo IRX


Cross-channel personalisation

Our areas of expertise

Are you looking for new ways to delight your customers and maximise ROI in ecommerce and digital marketing? Are disjointed systems, poor data and high costs are preventing you from creating a joined up, personalised experience across different channels?

Book a consultation to create your individual Personalisation Strategy Framework.

Sample questions:

  • How can I engage the individual customer at the right time with contextually relevant content?
  • How do I tailor personalisation to target new, existing and lapsed customers, elevating the customer experience and optimising revenue?
  • How do I overcome the technical and resource constraints that might prevent me from achieving my goals?
  • How do I know what works best for my brand?



Don't miss out - book a time that suits you today!

Please let us know what dates and times you are available to meet with Fresh Relevance. Your details will be sent direct to Fresh Relevance who will confirm the actual time within 48 hours.

Please note: Your details will be passed to Fresh Relevance so they can arrange a meeting with you. 

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Content Hours

2020 speakers



  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO


Location & opening times

Hall 2
The NEC Birmingham

Wednesday 2 September 2020 | 09:30 - 17:00
Thursday 3 September 2020 | 09:30 - 16:00


Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.