Internet Retailing Expo

  • Incorporating:
  • EDelivery Expo

2018 Conference Tracks

  • Marketing & Customer Obsession

    Marketing & Customer Obsession

    21 March, Theatre 1

    With customer expectations getting ever higher in an increasing complex market of channel options an effective marketing strategy has never been more essential for successful Internet Retailing. 

    The ‘Marketing & Customer Obsession’ track will help you understand customer-centricity and its role in eCommerce as well as what steps you can take to ensure your SEO remains effective in 2018.  We’ll also focus on how sales and customer engagement can be increased through personalisation, how to drive profitability from social media and how you can achieve real insight and ROI from your customer data. monetate

  • International Growth

    International Growth

    21 March, Theatre 2

    With the uncertainty Brexit has created for eCommerce; many retailers are increasingly looking to international markets from growth opportunities.  Although the opportunity is huge; trading internationally is a complex process. 

    The ‘International Growth’ track will help you improve your international efforts through effective localisation and enable you to drive customer convenience through efficient international logistics and delivery. We’ll also look at the key international eCommerce challenges and how they can be overcome as well as highlighting which countries offer you the best growth opportunities.  ingenico group

  • Mobile-First


    21 March, Theatre 3

    With the explosive growth of mCommerce retailers have had to accept that their customers are now mobile-first but how can you ensure your business moves to a mobile-first strategy and fully engages the mobile shopper?      

    The ‘Mobile-First’ track will address this challenge and show you how you can boost sales through moving from a mobile-friendly focus to a truly mobile-first strategy.  We’ll look at the role of social media through mobile devices and how it has become transactional, improving loyalty through apps and how you can deliver a great mobile shopping experience that keeps customers spending. klarna

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. Bringg Logo

  • Beyond Channels

    Beyond Channels

    22 March, Theatre 1

    Customer expectations across retail are rising at a quicker rate than ever before.  Customers want to shop whenever, wherever and however they desire and now expect an increasingly seamless experience across channels. 

    The ‘Beyond Channels’ track will help you face this challenge and drive customer engagement through a united and friction-free shopping experience.  The track will help you re-think your stores to engage the seamless shopper, drive ROI from click & collect, capitalise on the single customer -view and create the right internal culture for your staff to achieve a seamless customer mind-set. Barclaycard Logo

  • Innovation & the Future

    Innovation & the Future

    22 March, Theatre 2

    Many retailers are embracing new innovations as a way to maximise engagement and drive market share.  Others are partnering with start-ups or even starting their own innovation labs to ensure they stay ahead of the game.  

    This track will look at four of the key innovations that are making the most impact on retail- artificial intelligence, augmented/virtual reality, IoT and voice-activation.  You’ll learn what these innovations really mean for retail and how they can best be used to engage your customers and increase your sales.  We’ll also have a panel on what retail will look like in 2020 to help you form forward-thinking strategies to take back to the office. Iponweb

  • Marketplaces & B2B

    Marketplaces & B2B

    22 March, Theatre 3

    This track looks at two key growth areas for eCommerce; marketplaces and B2B.  The marketplaces session in the morning focuses on helping you understand how to drive and sustain real international growth through a successful marketplace strategy and how you can expand through creating your own marketplace. 

    The afternoon sessions focus on the growing importance of b2b.  We’ll look at how a b2b company can successfully transform itself into a digital business, what b2b can learn from b2c eCommerce and how b2b organisations can drive sales through an effective customer-centricity strategy. Amazon mGage

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. Narvar GFS

  • Marketing & Customer Obsession
  • International Growth
  • Mobile-First
  • The Final Mile
  • Beyond Channels
  • Innovation & the Future
  • Marketplaces & B2B
  • Operational Excellence



22 March, Theatre 4
  1. Chair’s Introduction
  2. Opening Keynote Address

    Evaluating What Operational Excellence Will Look Like In 2020 And What You Should Do Now To Prepare

    • Evaluating how warehouse management will develop over the next two years
    • Assessing which new operational strategies retailers will be using by 2020 for peak delivery periods
    • Predicting how returns strategies will change over the next two years
    • Assessing which new supply chain innovations are likely to become commonplace by 2020
    • Understanding the impact of the cloud in retailers’ infrastructure decisions by 2020
    • Evaluating what retailers can do today to prepare for the operational landscape of 2020 delivery  



    • Dave Crellin
      Company Logo
  3. Presentation:

    NOVUS: Attracting The Next Generation Of Supply Chain Professionals

    • The supply chain skills shortage
    • Why is graduate talent important?
    • Success stories
    • Working together as a profession
    • Andy  Kaye
      Company Logo
  4. Sponsor Keynote

    Putting Delivery At The Heart Of Your Growth Strategy

    Dan Ennor, Commercial Director from GFS unlocks the secrets to how delivery can be used to drive conversion, customer loyalty & business growth whilst maintaining operational efficiencies

    Join this session to understand how to make delivery an enabler for revenue growth and not a barrier:

    • Discover GFS’s four-point strategy for growth and how to implement it
    • The complexities and pitfalls to avoid
    • Customer insights – examples of how some retailers are leveraging delivery to achieve 50% year-on-year growth in online sales


    Don’t miss out – attend this session to claim your free ‘Toolkit for Growth’ handbook.


    • Daniel Ennor
      Company Logo
  5. Welcome back
  6. Presentation

    Addressing Retail Market Volatility: Operational Innovation To Generate Agility, Maximise Efficiency And Drive Customer Experience

    • Assessing the key market characteristics affecting retailers' delivery strategies
    • Creating the right vision, business response and opportunities
    • Ensuring your focus remains on the customer and service
    • Building flexible replenishment to meet multi/omni-channel demand
    • Understanding how to effectively collaborate with various parties
    • Addressing the challenges of insourcing, outsourcing and 3PL relationship management
    • Using innovation opportunities in warehouse automation, robotics and transport fuels



    • Tim Chicken
      Company Logo
  7. Panel Discussion

    Ensuring Your Returns Policy Supports Sales Whilst Avoiding Disruption To Your Business

    The moderator will ask some of the following questions:

    1. Which returns policies are the most effective for retailers in 2018?
    2. How can you overcome the barrier returns creates for sales whilst minimizing the impact on the bottom line?
    3. How can you best turn returns into an opportunity to differentiate for your business?
    4. What steps can you take to make the returns process easier for your customer and for your business?
    5. How can you best communicate your returns options to your customers?
    6. What key operational pitfalls should you watch out for when dealing with returns from another country?
    7. How should you approach shipping with one carrier and returning with another?
    8. When is charging for returns and acceptable policy?
    9. Which technologies offer the most value in an effective returns strategy?
    10. What should a returns strategy look like for large items?


    • Anthony  Gavin
      Company Logo
    • Levi Young
      Company Logo
    • Matt Curry
      Company Logo
    • Richard Locke
      Company Logo
  8. Closing Fireside Chat

    Personal Logistics: What Role Can A Tech-Enabled Logistics Business Play In The Average Person's Life?

    • What is Quiqup? How did it start and what does it do?
    • What is Quiqup’s consumer app? How has it changed from when it first started and where is it going?
    • How does the app have a role to play in the B2B side of the business?
    • How does the business manage a number of different offers and speak to a number of different audiences? 



    • Sahil  Sachdev
      Company Logo
  9. Chair's Closing Comments
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 2
The NEC Birmingham


Clarion LogoIRX (formerly InternetRetailing Expo) is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.