novomind AG has developed intelligent omni-channel commerce and customer service software solutions for global use since 1999 and is among the technology leaders in Europe. Its portfolio comprises standardized solutions for commerce companies and contact centers and includes the products novomind iPIM, novomind iSHOP, novomind iMARKET and novomind iAGENT. The use of artificial intelligence (AI) is just as much part of the company’s service portfolio as the advantages of an international partner network. As an owner-managed company, novomind offers everything that is required today for modern omni-channel commerce and customer service. Its team of over 300 employees currently serves more than 220 companies and is growing steadily. Among its satisfied customers are C&A, CTS Eventim, Görtz, OTTO, Ernsting’s family, EnBW, babywalz and Sixt. For many years, international corporations, medium-sized enterprises and associations have relied on a cooperation and partnership with novomind.
- Customer service & retention - including CRM systems, chatbots, customer contact centres
- Ecommerce platforms and user experience - including personalisation, UX design, site performance and testing, analytics, optimisation and usability
- Disruptive technology - includes AI, automation, Bitcoin, IoT, AR/VR voice
- B2B & wholesale - includes dedicated platforms, digital transformation
- Digital store - includes apps, instore marketing, mobile marketing
Bramfelder Chaussee 45