• Incorporating:
  • EDelivery Expo



Stand: G32
We are ROBIN, a market-leading Dutch customer service tech consultancy. We help ambitious eCommerce retail brands build super-productive, kick-ass service teams that, ultimately, help you build a competitive customer experience. The ROBIN Program consists of three parts, for a fixed monthly price. - Your Conversation Console pulls all service conversations from all channels — plus all customer data — into one central, clean interface. - Your Performance Plan, built around ROBIN’s 8 KPIs of customer service, sets the right goals, and allows you to monitor and manage your progress. - Your dedicated Expert Coach keeps you on the right track with regular mails, meets, problem-solving, skills-building and more. We help you reduce customer attrition, empower up- and cross-sell, lower customer acquisition costs and make personal customer service your competitive edge. At #7 in the 2018 Deloitte Technology Fast 50 in the Netherlands, we’re bringing service into the experience age.
  • Customer service & retention - including CRM systems, chatbots, customer contact centres



Contact Exhibitor

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  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 2
The NEC Birmingham


Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.