IRX 2020

  • Incorporating:
  • EDX



Stand: F36
We are ROBIN, a market-leading Dutch customer service tech consultancy. We help ambitious eCommerce retail brands build super-productive, kick-ass service teams that, ultimately, help you build a competitive customer experience. The ROBIN Program consists of three parts, for a fixed monthly price. - Your Conversation Console pulls all service conversations from all channels — plus all customer data — into one central, clean interface. - Your Performance Plan, built around ROBIN’s 8 KPIs of customer service, sets the right goals, and allows you to monitor and manage your progress. - Your dedicated Expert Coach keeps you on the right track with regular mails, meets, problem-solving, skills-building and more. We help you reduce customer attrition, empower up- and cross-sell, lower customer acquisition costs and make personal customer service your competitive edge. At #7 in the 2018 Deloitte Technology Fast 50 in the Netherlands, we’re bringing service into the experience age.
  • Customer service & retention - including CRM systems, chatbots, customer contact centres


United Kingdom

Contact Number: +31 26 763 0350


Contact Exhibitor

View all Exhibitors
  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO


Location & opening times

Hall 2
The NEC Birmingham

Wednesday 2 September 2020 | 09:30 - 17:00
Thursday 3 September 2020 | 09:30 - 16:00


Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.