We are ROBIN, a market-leading Dutch customer service tech consultancy. We help ambitious eCommerce retail brands build super-productive, kick-ass service teams that, ultimately, help you build a competitive customer experience.
The ROBIN Program consists of three parts, for a fixed monthly price.
- Your Conversation Console pulls all service conversations from all channels — plus all customer data — into one central, clean interface.
- Your Performance Plan, built around ROBIN’s 8 KPIs of customer service, sets the right goals, and allows you to monitor and manage your progress.
- Your dedicated Expert Coach keeps you on the right track with regular mails, meets, problem-solving, skills-building and more.
We help you reduce customer attrition, empower up- and cross-sell, lower customer acquisition costs and make personal customer service your competitive edge.
At #7 in the 2018 Deloitte Technology Fast 50 in the Netherlands, we’re bringing service into the experience age.
- Customer service & retention - including CRM systems, chatbots, customer contact centres