IRX 2020



Stand: H24

zenloop is a Saas customer experience management platform based on the Net Promoter System (NPS). zenloop automatically fetches quantitative customer feedback from various channels and analyzes and clusters it using artificial intelligence. This empowers companies and organisations to better understand, and faster and more comprehensively satisfy their customers.

  • Customer service & retention - including CRM systems, chatbots, customer contact centres
  • Ecommerce platforms and user experience - including personalisation, UX design, site performance and testing, analytics, optimisation and usability
  • Reviews


Pappelallee 78-79


Contact Exhibitor

  • How to Make Customers Unhappy: 5 Myths of Digital Customer Experience Management

    If interaction between a company and its customers occurs, it should be positive and a good experience for - ideally - both sides. So much for the theory. In practice, however, things often look different. This is due not least to long-established customer experience myths that have become entrenched in the minds of many CEOs and marketing managers over the years and often focus on the wrong priorities. 

    In order to prevent the same fate from blossoming for you and to make the customer experience even "worse" with well-intentioned actions, we clear up the 5 most common myths and explain what really matters in customer experience management.


1 Results
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  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO


Location & opening times

Hall 2
The NEC Birmingham

Wednesday 2 September 2020 | 09:30 - 17:00
Thursday 3 September 2020 | 09:30 - 16:00


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