zenloop is a Saas customer experience management platform based on the Net Promoter System (NPS). zenloop automatically fetches quantitative customer feedback from various channels and analyzes and clusters it using artificial intelligence. This empowers companies and organisations to better understand, and faster and more comprehensively satisfy their customers.
- Customer service & retention - including CRM systems, chatbots, customer contact centres
- Ecommerce platforms and user experience - including personalisation, UX design, site performance and testing, analytics, optimisation and usability
How to Make Customers Unhappy: 5 Myths of Digital Customer Experience Management
If interaction between a company and its customers occurs, it should be positive and a good experience for - ideally - both sides. So much for the theory. In practice, however, things often look different. This is due not least to long-established customer experience myths that have become entrenched in the minds of many CEOs and marketing managers over the years and often focus on the wrong priorities.
In order to prevent the same fate from blossoming for you and to make the customer experience even "worse" with well-intentioned actions, we clear up the 5 most common myths and explain what really matters in customer experience management.