IR Delivery & Logistics Leaders’ Summit


8 September 2022 | Hilton London Bridge

FOUR targets (heads of operations, heads of logistics, heads of fulfilment, heads of eCommerce)
with ONE objective - to make the online customer experience journey seamless!


The IR Delivery & Logistics Leaders’ Summit is an invite-only event for selected senior decision-makers managing eCommerce delivery and logistics.

Offering a peer-to-peer environment, this boutique event connects enterprise executives; technologists and industry experts.

It's an unmissable opportunity to share ideas, get inspired and prepare for a new era of hybrid working and enhanced customer engagement. Discuss the hottest trends with fellow innovators, hear best practice examples and understand the latest solutions ensuring your organisation has the edge when it comes to giving your customers a great eCommerce experience.

In order to meet current projects and priorities, attendees gain access to a bespoke program made up of case studies, panels, roundtable discussions and 1-2-1 meetings to ensure they gain more crucial insights and learnings from this one-day event than in a month.


Delivery is one of the biggest drivers of customer experience in eCommerce. Delivery options and delivery experience are key factors in whether customer click the buy button and return as loyal customers. 

Yet rapid growth in eCommerce has placed huge pressure on eCommerce logistics and increases in costs threaten to erode margins. 

IR Delivery & Logistics Leaders’ Summit explores solutions that will help you delight your customers through their delivery experience.




Tesco, M&S, Very Group, Kingfisher, Pets at Home, Sainsbury’s Argos, Game, The Entertainer, Selfridges, Zara


“Great opportunity to network and compare notes with fellow professionals”


“Unmissable with fantastic networking opportunities”


“Essential for networking and getting ahead of the curve”



* Examples taken from our previous events.

What's in it for you?


    • What do consumers want from delivery?
    • What are the options that will help drive sales?
    • How do you provide the right delivery options without adding cost for you or the customer?
    • International / cross border delivery – delivery options to enable profitable overseas expansion?
    • Sustainability in delivery – demonstrating your credentials through delivery and fulfilment
    • Capacity, people and space – mitigating rising costs and staff shortages in fulfilment
    • Managing returns – reducing the costs of returns management
    • Data insight: How can data improve delivery
    • Partnering: Exploring efficient approaches to delivery and fulfilment
    • Customer preference: Understanding preference by demographic
    • Future tech: AI, robotics advanced automation

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