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11 May 2022

Lokulus Introduce Intelligent Virtual Agent (IVA)

Lokulus Stand: F55
Lokulus Introduce Intelligent Virtual Agent (IVA)
Introducing the next generation of virtual agents IVA

Digital customer experience experts Lokulus today introduce Intelligent Virtual Agent (IVA). IVA was created in response to the frustrations felt by consumers towards online customer self-service experiences. Lokulus’ innovation team assessed the market and researched how consumers felt when faced with chatbots and other similar technologies, then used this information to create the next generation in automated self-service, IVA. 

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