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IRX & eDX

10 Jan 2022

Parcel Monitor - Top 5 Customer Retention Strategies

Parcel Monitor - Top 5 Customer Retention Strategies

With so much competition in the market, there is a great deal of pressure for retailers to maintain their customer base. E-commerce companies including ASOS and Amazon are constantly finding new innovative ways to improve their customer retention. Our media partner, Parcel Monitor has compiled a list of top 5 customer retention strategies that will likely shape the first half of 2022:

  • Create a smooth and efficient onboarding process
  • Design loyalty programs to reward long standing customers
  • Ensure a seamless digital experience on all platforms
  • Make customer service number one priority
  • Highlight efforts towards corporate social responsibility

Check out the full article here!

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