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Consumer home delivery review 2018/19 - executive summary by GFS

29-May-2019

Download the executive summary of the IMRG UK Consumer Home Delivery Review – 2018 / 19, in collaboration with GFS, which is a landmark edition as the tenth in the series. The review is designed to track current levels of customer satisfaction and expectation and anticipate future needs.

Download the executive summary to learn more about the latest trends in consumer home delivery. Discover why:

  • Convenience and choice of delivery trumps ‘fast or free'.
  • Delivery and returns impact cart abandonment
  • The delivery experience influences repeat purchase

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