IRX 2020

  • Incorporating:
  • EDX

IRX News Hub

InternetRetailing Expo IRX

Special Report: The Future of E-Commerce 2017


Given the scale and pace of change, e-commerce is a landscape that presents a number of challenges

Game-changing tech must be understood and adopted to remain competitive. The number of touch points during the customer journey boggles the mind. Savvier buyers hold the industry to higher standards than ever before. If a retailer cannot achieve customer loyalty it simply won’t survive.

In partnership with InternetRetailing Expo and InternetRetailing Media, The Future of E-Commerce special report, published by Raconteur Media and distributed in The Times today, will provide fresh analysis and clarity for senior leaders in this space.

Delving into topics ranging from personalisation and automation to challenging Amazon, the report is a crucial guide for business leaders to understand which technologies will actually add value, how the e-commerce landscape is set to evolve and how slick customer centricity can be achieved.

Across two days IRX and EDX will unveil the future of the Retail Nation and delve into the topics; technology, problems and solutions the Future of E-Commerce Report poses, with a special session on Day 1 and Day 2 from David Lloyd of Alibaba, who's interview - 'What makes Chinese Consumers Click?' - can be read in full within the Report.

You can also read an exclusive piece from InternetRetailing Media's Co-founder and Editor-in-Chief, Ian Jindal, ‘People, our staff, standing on the shoulders of robots and digital capabilities, are the future of e-commerce’.

Download your copy now



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Content Hours

2020 speakers



  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO


Location & opening times

Hall 2
The NEC Birmingham

Wednesday 2 September 2020 | 09:30 - 17:00
Thursday 3 September 2020 | 09:30 - 16:00


Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.