IRX 2020

Alice Tomkinson

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Alice Tomkinson

Alice Tomkinson

Head of CX, Instantprint

Alice Tomkinson is Head of Customer Experience at instantprint, the largest UK-based online printing business which has recently celebrated its 10th birthday.

Instantprint, as part of the Bluetree Group has invested over £26 million into its state-of-the-art production facility, and the company has a projected turnover plan of £53 million in the next year.

Instantprint’s CX Team provides customers with expertly trained support throughout the print-buying journey and an in-house Studio team that manually checks and sets up every single piece of artwork before print.

Alice has been driving the brand’s high focus on customer experience since October 2018, having honed her CX experience at upmarket homeware brand, Loaf, tech startup, blow Ltd, and leading British handbag brand, Radley.

Sessions
  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
    Halfords
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO
    Funidelia

 

Location & opening times

Hall 2
The NEC Birmingham

Wednesday 2 September 2020 | 09:30 - 17:00
Thursday 3 September 2020 | 09:30 - 16:00

Information

Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.