David Wick

David Wick

Commercial Director , Mirror Outlet
United Kingdom

David Wick is the Commercial Director at MirrorOutlet, the leading mirror retailer in the UK. Due to the fragile nature of the product, ‘customer expectations’ and the ‘first time delivery success rate’ is critical to the business performance. David will share how they only have a damage rate of 2.8% and an overall returns rate of 3.5% which is leading to a sustainable, environmental conscious business in which other retailers are taking advantage of.