With over 25 years of experience in the business process management and ecommerce market space, Steve is ideally qualified to give a balanced view of the Retail market having worked with the likes of Harrods, Unipart Logistics, Missguided, JD Sports and Wickes, having seen the move towards an online environment to increase market penetration. His knowledge includes an in-depth understanding of Delivery Methods and how this can impact the overall satisfaction of the customer and the likelihood of them returning to purchase more merchandise. Steve currently works as Global Head of Enterprise at Sendcloud, Europe’s #1 shipping platform, that offers his clients a complete solution including Delivery Options, Tracking & Returns and ensuring a seamless post-ship environment.