On a mission to transform the post-purchase online shopping experience, business and engineering graduate Tobias founded parcelLab in 2014, along with Julian and Anton. While working as a consultant at global supply chain management business, Tobias realized how important the post-purchase experience was and yet how little most companies did to support customers once they had clicked to buy. His idea to address this issue by launching parcelLab has certainly resonated with online retailers across Germany and beyond, with the company quickly growing its client base.
Now with over 350 clients across Europe & US, including almost a third of Germany’s Top 100 online retailers, parcelLab continues to develop its service and grow its footprint. As much as Tobias loves his customers, he does love surfing around the world. And one place is his favourite for surfing: Munich, the only city with a river wave in the middle of the city.