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  • Incorporating:
  • EDelivery Expo

The Omnichannel Experience

Customers don't do business with channels; they do business with brands

What will be covered?

It is imperative for companies to support consumers wherever they may be and deliver an experience that's consistent and relevant regardless of how and where they choose to engage.

The Omnichannel Experience Theatre will give you the chance to learn insights from industry experts on how to tackle these challenges, successfully connect your retail operations, and take advantage of the opportunities of true Omnichannel retailing.

Day 1 | 21st March

Location: Workshop Room 3

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  1. Cross Border VAT - Marketplace Cross Border VAT Automated Calculations and Filings

    VAT Compliance is essential to run a successful growing business, however educating yourself on VAT and staying compliant within the EU is no easy business.

    •  A quick overview of VAT basics
    • How to keep your online multi channel business lean and efficient when it comes to EU VAT Compliance
    • Cross Border VAT Software to save you both time and money
    • Automated EU Distance Selling Threshold Monitoring
    • Affordable EU VAT Registrations and Filing Services

    Intrastat, EC Sales Lists and Sequential Invoicing Reports

    Make life simpler, attend this session for some valuable free information.

    • Gurpreet  Sidhu
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  2. Sale Pay - E-Payments, Acquiring, & the new Payment Frontier

    Electronic payments have gone from novelty to ubiquity in such a short space of time, that businesses, let alone governments have found themselves mired in a new financial frontier they are struggling to comprehend, but between the catchphrases, legislation and technological leaps, what does the future of acquiring, and the future of electronic payments actually look like?

    Join Glenn Smickersgill, owner & director of Sale Pay, as he takes an insightful look at the state of electronic payments, acquiring and its implementation, as well as what the future may bring.

  3. OmniCX - Growing pains: the challenges of choosing an eCommerce vendor from a small business owners perspective

    Are you a small business trying to wade through all the jargon to find the right eCommerce solution to unlock the potential of ecommerce either for B2B or B2C? As customers expectations become increasingly demanding, outdated and substandard websites will quickly frustrate users and ward off potential business.

    How can a small business live up to these high expectations on a budget? We will share some of the potential pitfalls as well as key considerations and processes we undertook in making this critical business decision less daunting.

    • Stephen Capel
      Company Logo
  4. ParcelLab - How to build a post-checkout experience like Amazon does?
    Why are retailers throwing away their customer contact to DPD or Royal Mail? We will show how retailers regain control over their customer experience post-checkout. Rather than handing over the customer engagement to the logistics carriers, we will demonstrate how to retain those touchpoints thereby closing the post-checkout gap in the customer journey and shopping experience.  Examples of communication automation for a consistent brand experience, proactive customer care and cross-selling will be demonstrated.
    • Julia Henry
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  5. i-bidder.com - Re-thinking asset recovery

    We believe that current methods of returned & surplus asset disposal are outdated and unable to maximise recovery. With returns increasing 15% YoY, retailers, OEM’s and 3PL’s need to investigate new, automated tech solutions for asset resale.

    Join us for insight into how leveraging an automated, data-driven, auction marketplace can help solve your returns headaches and add significant revenue to your bottom line.

    What will I learn ?

    • What methods of asset recovery your company are likely to be using and where the inefficiencies lie.
    • How big data and tech solutions are revolutionising the asset recovery industry.
    • Why a competitive, transparent and fully auditable method of online auction is proven to deliver higher recoveries than direct sale to traders.
    • How digital marketing can be leveraged to profile and target key buyers from the secondary market.
    • How a leading domestic appliance manufacturer is dramatically improving recovery on returned stock.

     

    i-bidder.com is a specialist digital marketplace connecting retailers with auctioneers and qualified buyers from the secondary market.

    • Tien Nguyen
      Company Logo
  6. Genie Goals - Winning Paid Social and Search Strategies for Retailers

    In five short years Luca Senatore has helped lead Genie Goals grow from being an agency with one small client, to one named by Google as the most innovative agency in EMEA for Google Shopping, and in the top three for Paid Search and Growing Businesses Online. 

    In this talk Luca will share some of the secrets that propelled Genie Goals to this success, focusing on two topics close to his heart: paid social and paid search. He will illustrate top strategies and dos and dont's that will help any retailer navigate the hugely competitive digital marketing landscape.

    From this talk expect:

    • Actionable ways to improve your performance in PPC, Shopping and Facebook
    • To gain an increased understanding of the lifecycle, and engagement on different channels 
    • To uncover creative ways of using paid social and PPC
    • Gain an understanding of branding vs acquisition on paid search and paid social
    • Luca Senatore
      Company Logo

Day 2 | 22nd March

Location: Workshop Room 3

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  1. OmniCX - Growing pains: the challenges of choosing an eCommerce vendor from a small business owners perspective

       Are you a small business trying to wade through all the jargon to find the right eCommerce solution to unlock the potential of ecommerce either for B2B or B2C? As customers expectations become increasingly demanding, outdated and substandard websites will quickly frustrate users and ward off potential business.

    How can a small business live up to these high expectations on a budget? We will share some of the potential pitfalls as well as key considerations and processes we undertook in making this critical business decision less daunting.

    • Harry Beer
      Company Logo
  2. Genie Goals - Winning Paid Social and Search Strategies for Retailers

    In five short years Luca Senatore has helped lead Genie Goals grow from being an agency with one small client, to one named by Google as the most innovative agency in EMEA for Google Shopping, and in the top three for Paid Search and Growing Businesses Online. 

    In this talk Luca will share some of the secrets that propelled Genie Goals to this success, focusing on two topics close to his heart: paid social and paid search. He will illustrate top strategies and dos and dont's that will help any retailer navigate the hugely competitive digital marketing landscape.

    From this talk expect:

    • Actionable ways to improve your performance in PPC, Shopping and Facebook
    • To gain an increased understanding of the lifecycle, and engagement on different channels 
    • To uncover creative ways of using paid social and PPC
    • Gain an understanding of branding vs acquisition on paid search and paid social
    • Luca Senatore
      Company Logo

You might also like...

  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers

 

Location

Hall 2
The NEC Birmingham

Information

Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.