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the UK's #1 digital retail show

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Conference programme

InternetRetailing Expo IRX

Big-name brands, top speakers, educational conference - all for free!

The conference at IRX 2020 will celebrate success, showcasing a range of thought-provoking expert speakers, mixed with fascinating case studies and next gen technology real life examples. It is a must-attend conference for any retailer looking to grow their online sales.

Register for free for 2020

We are busy setting the programme for 2020 and sourcing the best speakers and brands; register for free entry to be the first to hear the new agenda.

2020 track sponsors:

Ingenico   GFS RedEye

You can view the conference programme from 2019 below:

Conference programme from IRX 2019

Wednesday 3 April 2019

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Theatre 1
    • Marketing excellence
    Theatre 1
    • Marketing excellence
    Theatre 1
    A lightening fast and informative tour through the key areas of differentiation that successful digital retailers must master in order to win customers for the long-term.
    • Marketing excellence
    Theatre 1

    Understanding behaviours, channels and data to enabled more targeting, personalised marketing 

    • Marketing excellence
    Theatre 1
    We all want to increase how much we sell, right? AI and predictive analytics is delivering a watershed shift in how we deliver marketing automation and the value it can deliver to organisations. Throu ...
    • Marketing excellence
    Theatre 1
    • Marketing excellence
    Theatre 1
    • Marketing excellence
    Theatre 1
    • Marketing excellence
    Theatre 1
    • Marketing excellence
    Theatre 1
    What does a great data strategy include in today’s omnichannel market? How has GDPR impacted existing data strategies?
    • Marketing excellence
    Theatre 1
    Performance isn't always viewed by stakeholders as a priority - but it should be! Although it doesn’t come free, the impact on revenue growth can be huge. In this collaborative presentation with Googl ...

    This session is sponsored by:

    Visualsoft
    • Marketing excellence
    Theatre 1
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Theatre 2
    • International growth
    Theatre 2
    • International growth
    Theatre 2
    Richard Davies, MD, takes you on the journey of how Hatton’s made the leap from low single-digit growth to a massive 15% increase in international sales in under 12 months and how their Brexit contingency plan has also opened the borders to bigger international growth – at the same time. 
    • International growth
    Theatre 2
    Practical lessons about the different ways to achieve export led sales growth.
    • International growth
    Theatre 2
    eCommerce has become the catalyst for retail business growth. This year, we will see more smaller businesses challenge the high street brands that started with a local footprint and are now expanding ...
    • International growth
    Theatre 2
    • International growth
    Theatre 2
    • International growth
    Theatre 2
    Evaluating how to maximise your eCommerce potential on marketplaces when growing internationally
    • International growth
    Theatre 2
    • International growth
    Theatre 2
    What will an international eCommerce strategy look like in 2021 and what should you be doing today to prepare?
    • International growth
    Theatre 2

    Assessing how a manufacturer should approach international growth through retailing directly to their consumers

    • International growth
    Theatre 2
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Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3

    When it comes to customer engagement, speed is everything. Whether it’s delivering services instantaneously or providing round-the-clock support, being fast and being available is critical to your success.

    • Customer obsession
    Theatre 3
    Driving loyalty through delivering great eCommerce customer experiences before, during and after the sale
    • Customer obsession
    Theatre 3

    Join Gymshark and Klarna as they discuss how an unwavering focus on exceeding customer expectations has helped fuel growth while building a loyal community of followers and customers in 131 countries as well as the pivotal role Klarna has played in supporting and enhancing Gymshark's ecommerce experience.

    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    What will a great content strategy look like by 2021 and what should retailers be doing today to prepare?

    This session is sponsored by:

    Shopware

    • Customer obsession
    Theatre 3
    Fraud is a global threat, with every organisation in every sector at risk. Drawing on exclusive data, this talk analyses the latest statistics to paint a tangible picture of the fraud landscape in the ...
    • Customer obsession
    Theatre 3
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Theatre 4
    • Final mile
    Theatre 4
    • Final mile
    Theatre 4
    Evaluating which delivery innovations will actually offer you ROI and are worth your investment
    • Final mile
    Theatre 4
    What steps should the retail sector take to ensure delivery becomes more environmentally-friendly whilst still delivering great delivery experiences?
    • Final mile
    Theatre 4
    Discover how the ‘final mile’ can make or break the final purchase decision. Now in it’s 10th year, we examine the findings from the Consumer Home Delivery Survey 2019, which goes out to 2,000+ UK hou ...
    • Final mile
    Theatre 4
    • Final mile
    Theatre 4
    • Final mile
    Theatre 4
    Drone and robot delivery… How can we move from hype to commercial reality?
    • Final mile
    Theatre 4
    • Final mile
    Theatre 4
    Assessing what developments we’ll see in delivery tracking by 2021 to meet increasing customer expectations

    This session is sponsored by:

    Bringg
    • Final mile
    Theatre 4
    Ensuring your same day delivery strategy delivers profitability and growth
    • Final mile
    Theatre 4

Thursday 4 April 2019

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Theatre 1
    • New technology
    Theatre 1
    • New technology
    Theatre 1
    Simplifying the AI opportunity for retail and building a strategy to capitalise on it
    • New technology
    Theatre 1
    • New technology
    Theatre 1
    • New technology
    Theatre 1
    It is more crucial than ever that brands are available to engage and support their customers, wherever and however they wish to connect. The obsession with speed, convenience and being connected 24/7/ ...
    • New technology
    Theatre 1
    • New technology
    Theatre 1
    • New technology
    Theatre 1

    A rare opportunity to hear Jonas ex Global eCommerce and Digital Director talk about how IKEA approached this across different aspects of merchandising and how success in this led to be it being rolled out across all global markets.

    • New technology
    Theatre 1
    • New technology
    Theatre 1
    How can retailers create the right culture to quickly capitalise on technological innovations?
    • New technology
    Theatre 1
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Theatre 2
    • Scaling up eCommerce
    Theatre 2
    • Scaling up eCommerce
    Theatre 2
    For the last 20 years we have helped companies in the growth. We will share some of our experiences in how you can be innovative and take your eCommerce site to the next level.
    • Scaling up eCommerce
    Theatre 2
    • Scaling up eCommerce
    Theatre 2
    Profiling the pros and cons of eight operating models that retailers and brands can use to scale their global ecommerce businesses
    • Scaling up eCommerce
    Theatre 2
    • Scaling up eCommerce
    Theatre 2
    • Scaling up eCommerce
    Theatre 2
    • Scaling up eCommerce
    Theatre 2
    B2B marketplaces as a secondary market to offset operational costs of B2C
    • Scaling up eCommerce
    Theatre 2
    • Scaling up eCommerce
    Theatre 2
    CAPEX to OPEX, SaaS, outsourcing and partnerships
    • Scaling up eCommerce
    Theatre 2
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Theatre 3
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    Evolving your mobile proposition to drive a seamless omnichannel customer journey
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    Description: Using new digital innovation in store to enhance sales and differentiation
    • Omnichannel innovation
    Theatre 3
    • Omnichannel innovation
    Theatre 3
    Recruiting, retaining and developing staff to ensure your business has the right skills to innovate in a competitive omnichannel market
    • Omnichannel innovation
    Theatre 3
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Theatre 4
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    Building an operational excellence strategy that maximises the peak trading oppportunity
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    Using innovation in warehouse management to improve operational efficiencies and increase growth
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    • Operational excellence
    Theatre 4
    Evaluating how retailers can collaborate effectively with other retailers, 3PL and carriers To maximise operational efficiencies
    • Operational excellence
    Theatre 4
5,000

Attendees

150

Exhibitors

100

Speakers

100

Content Hours

2020 speakers coming soon

Watch this space!

 

  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
    Halfords
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO
    Funidelia

 

Location

Hall 2
The NEC Birmingham

Information

Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.