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  • Incorporating:
  • EDelivery Expo

Customer obsession

It's a well known fact that it costs five times as much to attract a new customer, than to keep an existing one. So what tools and techniques are out there to retain your customers? Hear from industry experts and big-name brand including BrandAlley and Google who will talk about hot topics including winning subscription models, meaningful touchpoints, securing customer trust and building a successful content strategy.

Wednesday 3 April 2019

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    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    Driving loyalty through delivering great eCommerce customer experiences before, during and after the sale
    • Customer obsession
    Theatre 3

    Understanding the impact of the subscription model and creating one that drives growth and engages your customers.

      

    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    • Customer obsession
    Theatre 3
    What will a great content strategy look like by 2021 and what should retailers be doing today to prepare?

    This session is sponsored by:

    Shopware

    • Customer obsession
    Theatre 3
    Fraud is a global threat, with every organisation in every sector at risk. Drawing on exclusive data, this talk analyses the latest statistics to paint a tangible picture of the fraud landscape in the ...
    • Customer obsession
    Theatre 3
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers

 

Location

Hall 2
The NEC Birmingham

Information

Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.