IRX Engage

Expert clinics

InternetRetailing Expo IRX

They have the answers!

Is there an area within your job where you need a little assistance? Do you sometimes want to be able to just speak to someone about what you need to do - rather than just Google it?

The Expert Clinics are an opportunity not to be missed. Specialists in PPC, sustainable packaging, personalisation, payments, reviews and online reputation will be available to discuss your specific challenges in free 30-minute consultations. 

This is a fantastic opportunity to sit down with a seasoned expert, ask about the challenges you and your organisation face and return to your team with solutions.

Register for free entry


Expert clinics

Payments for today’s consumer – fast simple and secure.

Find your payment solutions for a frictionless customer experience. Learn how you can lead with an innovative payment solution and stay ahead of the competition. Book a consultation and find answers to:

  • Expanding internationally with as single solution across multiple countries.
  • Moving into an omni-channel strategy (POS, eCom, mobile) – consolidate online and instore platforms.
  • Increasing authorization payments rate, still keeping cost and complexity to a minimum.
  • Fast and easy onboarding.

Reserve a slot 


Maximise ROI in eCommerce & digital marketing through personalisation

Book a consultation and experts from Fresh Relevance can advise you on your personalisation strategy. They can advise you on how to engage the individual customer at the right time with contextually relevant content; how to tailor personalisation to target new, existing and lapsed customers, elevating the customer experience and optimising revenue; and uncover what will work best for your brand, identify first steps and quick wins.

Experts: Alistair Milne & James Dobson

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Improve the performance of your Google PPC

PPC experts Mabo, will be on hand to answer any of the burning questions you have about the performance of your PPC advertising. Book a consultation and during the clinic, they will review your existing Google Ads account to see how you could improve performance. In addition, they will look at further optimisation opportunities that you are not taking advantage of, that could further improve the results you are achieving. 

Award winning Mabo have a proven track record of delivering record-breaking results for our 350+ strong client base and are named by Google as one of their top-performing Premier Partners. This means we are very well positioned to be able to offer you the best advice when it comes to advertising through their platform.

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Smart, sustainable and automated packaging 

eCommerce brings with it a number of supply chain pressures and it is essential that you run a fully optimised logistics process to enable you to fulfil the demands of the online customer. But how do you achieve high throughput and efficiency? How can you be more sustainable with your packaging? Is there a way of automating and integrating the packaging process, but still build boxes for every product? Book a consultation and bring your questions and problems to the clinic where Packsize will offer advice on how to achieve all your goals and more.

Experts: Kevin Beattie, Jeff Wilmot and Philip Cooke

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Improve your reviews & online reputation

Today, online reviews can make or break a business. Most businesses choose to tap into their customers' desire to share their experience to get new reviews. However, collecting reviews isn't enough - managing them is just as important. Book a consultation and Trustpilot can advise you on how to keep up with new feedback, respond to your reviews and improve your customer experience.   

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Reserve your time today!








Content Hours

2020 speakers



  • There are so many innovative companies, so much variation, great content and the speakers are talking about relevant business problems.
    Stuart Eames, Retail Innovation Lead
    Waitrose & Partners
  • The most exciting thing I’ve seen at IRX this year are the new products, new plugins and tools that are now becoming available that perhaps we’d never considered before.
    Agata Styczen, Senior Online Merchandising Manager
    O2 (Telefónica UK)
  • It’s interesting to know what’s happening in the industry… There’s a friendly atmosphere, a number of keynote speakers, a number of theatres so a lot of opportunities to engage and talk to people.
    Munish Khurmi IT Delivery Manager
  • You can talk to different retailers, visitors and you can share knowledge with them. It’s worth coming to IRX.
    Muhammed Aslam, Finance Manager
    Kiddies Kingdom
  • It’s really important to be here to really understand what’s going to be our next challenge.
    Carlos Larraz, Co-Founder & CEO


Location & opening times

Hall 2
The NEC Birmingham

Wednesday 17 March 2021 | 09:30 - 17:00
Thursday 18 March 2021 | 09:30 - 16:00


Clarion LogoIRX is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.