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Conference programme at eDX 2023

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Big-name brands, top speakers, educational conference!

Wednesday 24 May

Delivery & Returns

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    • Delivery & Returns
    Theatre 3
    • Delivery & Returns
    Theatre 3
    Fireside Chat: Communicating with the customer to ensure an excellent post-purchase experience
    • Delivery & Returns
    Theatre 3
    The glaring cost of UK shopper cart abandonment due to delivery
    The true extent of revenue lost through abandoned baskets...
    • Delivery & Returns
    Theatre 3
    Panel session: Returns: balancing customer experience, sustainability, cost and brand ethos.
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 3
    • Delivery & Returns
    Theatre 3
    Fireside chat: Growing from a small to medium-sized business while staying true to your values
    • Delivery & Returns
    Theatre 3
    Keynote: Decarbonising retail – The BRC Climate Action Roadmap
    The Climate Action Roadmap is the BRC’s blueprint for enabling retailers to meet net zero by 2040. There are currently over 90 organisations involved in the Roadmap...
    • Delivery & Returns
    Theatre 3
    Creating and managing a multi-carrier strategy to reduce costs and meet consumer demands
    Key takeaways for creating and managing a multi-carrier strategy to reduce costs and meet consumer demands:...
    • Delivery & Returns
    Theatre 3
    Total sustainability: putting people & planet at the heart of your business and brand

Thursday 25 May

Fulfilment and Supply Chain

Sponsored by:

Amazon shipping & Amazon freight

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Inclusion & Diversity in Modern Commerce

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    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Diversity in Retail logo
    Tables will be themed, and delegates can select where they wish to sit. Themes might include: women in leadership, race equality, inclusion in the workplace, mentorship. 
  1. Break
    Theatre 4
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Welcome from the host
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Retail leader keynote - Building resilience
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Panel session: Diversity in leadership
    Panel to include retailers and vendors and will discuss how a diverse leadership team will give an organisation greater depth and breadth of experience and perspective...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    A series of roundtables including...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Panel session: Embedding DE&I into an organisation
    A panel of retailers, vendors and industry experts will discuss various DE&I strategies to ensure inclusion is firmly embedded in the company culture...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Small groups will move around the room meeting new people, developing rapport, brainstorming and making new connections in a quick-fire manner...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Grace will explore what it means to live and work with an invisible disability through her lived experience of developing a lifelong, chronic illness...

 

Just a taster of some of our speakers...