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IRX & eDX 2023

Conference programme 2023

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Big-name brands, top speakers, educational conference!

The conference at IRX & eDX is hugely respected amongst the retail and eCommerce industry. It is completely free to attend, takes place in four large theatres, across the two days and discusses the key issues facing retailers and brands not just today, but in the years to come.

The speakers are a mix of retail giants, fast-growing brands and industry experts who will share their real-life case-studies on a variety of topics.

See day 1 programme See day 2 programme

Register now >> Full speaker list

Conference programme

      

Wednesday 24 May

Day 1 plenary

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    • Plenary
    Plenary - Theatre 1
    Championing the pace of change to withstand the economic landscape
    Utilising the capability of pace can be the superpower to help your business be prepared for and thrive in an unpredictable future...
    • Plenary
    Plenary - Theatre 1
    Plenary keynote: Understand the customer, understand the world
    In this fireside chat, Gymshark’s Global Marketing Director Carly O’Brien will discuss the critical importance of understanding the customer above everything else and everything else will follow from ...

 

Digital Marketing

Theatre 1

Sponsored by:

logo

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    • Digital Marketing
    Theatre 1
    • Digital Marketing
    Theatre 1
    How Huel make customers happy online with data and great digital experiences
    One of the Huel key values is “Make customers happy”. In fact, it’s written in massive letters on their reception wall...
    • Digital Marketing
    Theatre 1
    Lashing out with SMS: Tatti Lashes drives 35% of owned revenue with SMS
    Discover how Tatti Lashes used Klaviyo’s SMS marketing to build a hyper-engaged list of 40K SMS subscribers in just three months...
    • Digital Marketing
    Theatre 1
    Panel session: The conscious consumer: encouraging consumers to make informed choices
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 1
    • Digital Marketing
    Theatre 1
    The evolving role of paid social and how to measure efficiency and effectiveness
    • Digital Marketing
    Theatre 1
    Forces of change: Lessons from the automotive world one can apply to all industries
    Nick will take you though the latest research on car buyer behaviour and how the COVID pandemic has made a big difference to the expectations of visitors to your showrooms...
    • Digital Marketing
    Theatre 1
    Marketing during the downturn: Helping customers make the right purchases in the midst of the cost-of-living crisis
    • Digital Marketing
    Theatre 1
    The value of retaining customers & building loyalty
    Look Fabulous Forever have enviable rates of repeat purchase and customer engagement. They have a thriving community and  excellent NPS scores...
    • Digital Marketing
    Theatre 1
    • Digital Marketing
    Theatre 1
    Have we hit peak influencer growth, and what comes next?

    Over the past few years, investment in influencer marketing has hit all-time highs. Today, almost anyone with an online following is deemed an influencer, showcasing brands with #ad and telling their audience how much they love & use their products.

  2. Networking Drinks
    IRX & eDX bar

 

Omnichannel Innovation

Theatre 2

Omnichannel innovation

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    • Omnichannel Innovation
    Theatre 2
    • Omnichannel Innovation
    Theatre 2
    Fireside chat: Selecting, sequencing, succeeding with a digital tech transformation
    • Omnichannel Innovation
    Theatre 2
    Moving from multi-channel to omnichannel: Maintaining a consistent experience
    • Omnichannel Innovation
    Theatre 2
    Panel session: Building a marketplace strategy into your business model to increase your reach
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 2
    • Omnichannel Innovation
    Theatre 2
    Just sleep: personalising your platform to have your brand values at the forefront of your buying journey
    • Omnichannel Innovation
    Theatre 2
    Panel session: Building a seamless payments approach to improve the buying journey
    • Omnichannel Innovation
    Theatre 2
    Breaking into the circular economy: Tap into the reselling market using social selling
  2. Networking Drinks
    IRX & eDX bar

 

Delivery & Returns

Theatre 3

Sponsored by:

GFS

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    • Delivery & Returns
    Theatre 3
    • Delivery & Returns
    Theatre 3
    Fireside Chat: Communicating with the customer to ensure an excellent post-purchase experience
    • Delivery & Returns
    Theatre 3
    The glaring cost of UK shopper cart abandonment due to delivery
    The true extent of revenue lost through abandoned baskets...
    • Delivery & Returns
    Theatre 3
    Panel session: Returns: balancing customer experience, sustainability, cost and brand ethos.
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 3
    • Delivery & Returns
    Theatre 3
    Fireside chat: Growing from a small to medium-sized business while staying true to your values
    • Delivery & Returns
    Theatre 3
    Keynote: Decarbonising retail – The BRC Climate Action Roadmap
    The Climate Action Roadmap is the BRC’s blueprint for enabling retailers to meet net zero by 2040. There are currently over 90 organisations involved in the Roadmap...
    • Delivery & Returns
    Theatre 3
    Creating and managing a multi-carrier strategy to reduce costs and meet consumer demands
    Key takeaways for creating and managing a multi-carrier strategy to reduce costs and meet consumer demands:...
    • Delivery & Returns
    Theatre 3
    Total sustainability: putting people & planet at the heart of your business and brand
  2. Networking Drinks
    IRX & eDX bar

 

Customer Experience

Theatre 4

Sponsored by:

Worldline

 

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    • Customer Experience
    Theatre 4
    • Customer Experience
    Theatre 4
    Successfully integrating and customising your platform to create the perfect customer experience
    • Customer Experience
    Theatre 4
    Personalisation at scale: How to leverage your technology partners to deliver a seamless customer experience? 
    Find out how to create a personalised shopping experience that keeps customers coming back for more with our thought-provoking keynote on Personalisation at Scale!...
    • Customer Experience
    Theatre 4
    Panel session: Building a community as part of your brand to drive customer satisfaction
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 4
    • Customer Experience
    Theatre 4
    Fireside chat: Sustainability vs. circularity: What does sustainability mean to your customer?
    • Customer Experience
    Theatre 4
    Fireside Chat: Web3 for real business objectives: The Launchpad Method
    • Customer Experience
    Theatre 4
    How to build brand reputations and customer trust through connected and consistent shopping experiences
    With the phasing out of third-party cookies, tightening regulations and the increasing cost in customer acquisition, the human element is becoming more important...
    • Customer Experience
    Theatre 4
    Creating the ultimate customer experience online to meet customer demands

    This talk will cover how to create the ultimate online experience on third party platforms with a focus on Amazon as a merchant seller...

    • Customer Experience
    Theatre 4
    Panel session: The re-cycle revolution: building a sustainable platform to widen your reach
  2. Networking Drinks
    IRX & eDX bar

 

Thursday 25 May

Day 2 plenary

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    • Plenary
    Plenary - Theatre 1
    When the going gets tough; building brands during a cost of living
    How might a cost of living crisis change your approach to marketing?...
  1. Plenary - Theatre 1
    Key Takeaways:...

 

Digital Marketing

Theatre 1

 

 

Sponsored by:

Deployteq

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    • Digital Marketing
    Theatre 1
    Welcome from the host
    • Digital Marketing
    Theatre 1
    How insights create opportunities
    In this session, we will learn about the Creed brand story, how the business operates today and how insights have shaped a view of who the Creed customer is...
    • Digital Marketing
    Theatre 1
    How Wickes leverages marketing automation for a market-leading, omni-channel customer experience
    • Digital Marketing
    Theatre 1
    Panel session: Developing a data-driven loyalty strategy to drive conversion and customer satisfaction
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 1
    • Digital Marketing
    Theatre 1
    How to thrive when competitors have 10 times your budget
    • Digital Marketing
    Theatre 1
    Why are basketball players tall?
    Will a brief history of one of the world's favourite sports help me design my customer or loyalty programmes?
    • Digital Marketing
    Theatre 1
    Fireside chat: Consumer experience using mobile apps – how to get Gen Z obsessed about  your App!
    • Digital Marketing
    Theatre 1
    Please don't tell my boss about this: how to cause chaos on social (and get away with it)
    John spent 4 years causing social media chaos for innocent smoothies. With drunk tweets, online arguments, and so much Comic Sans it should be illegal...

Fulfilment and Supply Chain

Theatre 2

Sponsored by:

Amazon shipping & Amazon freight

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Customer Obsession

Theatre 3

 

 

 

 

 

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    • Customer Obsession
    Theatre 3
    Welcome from the host
    • Customer Obsession
    Theatre 3
    Fireside chat: Selling during a downturn: responding to changes in customers' buying behaviour
    • Customer Obsession
    Theatre 3
    Unleashing the multi-ethnic consumer spending power: How can brands harness £4.5bn?
    The Black Pound Report, a comprehensive study conducted by Backlight, a cultural change agency, investigated the purchasing habits and preferences of 3,500 Black, Asian, and Multi-Ethnic consumers in the UK...
    • Customer Obsession
    Theatre 3
    Panel session: What will an optimal online experience look like by 2025? What are your next steps?
  1. Lunch and the opportunity to browse the exhibition floor
    Theatre 3
    • Customer Obsession
    Theatre 3
    Fireside chat: Creating luxury customer experiences across your platform
    • Customer Obsession
    Theatre 3
    Digital experience journey from Multi-Channel to Omni-Channel
    • Customer Obsession
    Theatre 3
    Revolutionising barcoding technology: How to leverage the latest digital advancements to bring you closer to your customers 

Inclusion & Diversity in Modern Commerce

Theatre 4

 

Supported by:

Diversity in Retail

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    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Diversity in Retail logo
    Tables will be themed, and delegates can select where they wish to sit. Themes might include: women in leadership, race equality, inclusion in the workplace, mentorship. 
  1. Break
    Theatre 4
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Welcome from the host
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Retail leader keynote - Building resilience
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Panel session: Diversity in leadership
    Panel to include retailers and vendors and will discuss how a diverse leadership team will give an organisation greater depth and breadth of experience and perspective...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    A series of roundtables including...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Panel session: Embedding DE&I into an organisation
    A panel of retailers, vendors and industry experts will discuss various DE&I strategies to ensure inclusion is firmly embedded in the company culture...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Small groups will move around the room meeting new people, developing rapport, brainstorming and making new connections in a quick-fire manner...
    • Inclusion & Diversity in Modern Commerce
    Theatre 4
    Grace will explore what it means to live and work with an invisible disability through her lived experience of developing a lifelong, chronic illness...

Just a taster of some of our speakers...