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IRX & eDX 2023

Conference programme 2023

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Big-name brands, top speakers, educational conference!

The conference at IRX & eDX is hugely respected amongst the retail and eCommerce industry. It is completely free to attend, takes place in four large theatres, across the two days and discusses the key issues facing retailers and brands not just today, but in the years to come.

The speakers are a mix of retail giants, fast-growing brands and industry experts who will share their real-life case-studies on a variety of topics.

See day 1 programme See day 2 programme

Register now >> Full speaker list

Conference programme

      

Wednesday 24 May

Day 1 plenary

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  1. Plenary - Theatre 1
    Championing the pace of change to withstand the economic landscape
    Key takeways How technology is advancing and how to see the trends Creating teams to build for the future Gain senior support for the next big movement in your business Utilising the capability of pac ...
  2. Plenary - Theatre 1
    Plenary keynote: Understand the customer, understand the world
    In this fireside chat, Gymshark’s Global Marketing Director Carly O’Brien will discuss the critical importance of understanding the customer above everything else and everything else will follow from ...

 

Digital Marketing

Theatre 1

Sponsored by:

logo

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  1. Theatre 1
  2. Theatre 1
    How Huel make customers happy online with data and great digital experiences
    One of the Huel key values is “Make customers happy”. In fact, it’s written in massive letters on their reception wall. Learn how Huel leverage this and join customer insight, problem statements, data ...
  3. Theatre 1
    Lashing out with SMS: Tatti Lashes drives 35% of owned revenue with SMS
    Discover how Tatti Lashes used Klaviyo’s SMS marketing to build a hyper-engaged list of 40K SMS subscribers in just three months.
  4. Theatre 1
    Panel session: The conscious consumer: encouraging consumers to make informed choices
  5. Lunch and the opportunity to browse the exhibition floor
    Theatre 1
  6. Theatre 1
    The evolving role of paid social and how to measure efficiency and effectiveness
  7. Theatre 1
    Forces of change: Lessons from the automotive world one can apply to all industries
    Nick will take you though the latest research on car buyer behaviour and how the COVID pandemic has made a big difference to the expectations of visitors to your showrooms. The car buying jobs to be d ...
  8. Theatre 1
    Marketing during the downturn: Helping customers make the right purchases in the midst of the cost-of-living crisis
  9. Theatre 1
    The value of retaining customers & building loyalty
    Look Fabulous Forever have enviable rates of repeat purchase and customer engagement. They have a thriving community and  excellent NPS scores. Janis Thomas shares their journey to build customer loya ...
  10. Theatre 1
  11. Networking Drinks
    IRX & eDX bar

 

Omnichannel Innovation

Theatre 2

Omnichannel innovation

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  1. Theatre 2
  2. Theatre 2
    Fireside chat: Selecting, sequencing, succeeding with a digital tech transformation
  3. Theatre 2
    Panel session: Building a marketplace strategy into your business model to increase your reach
  4. Lunch and the opportunity to browse the exhibition floor
    Theatre 2
  5. Theatre 2
    The key lessons to successful digital transformation
  6. Theatre 2
    Panel session: Building a seamless payments approach to improve the buying journey
  7. Theatre 2
    Optimising your commerce platform to improve mobile experience
  8. Theatre 2
    Breaking into the circular economy: Tap into the reselling market using social selling
  9. Theatre 2
    Panel session: Building your platform: Leveraging cost, flexibility, functionality, customisability
  10. Networking Drinks
    IRX & eDX bar

 

Delivery & Returns

Theatre 3

Sponsored by:

GFS

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  1. Theatre 3
  2. Theatre 3
  3. Theatre 3
    The glaring cost of UK shopper cart abandonment due to delivery
    Key Takeaways:  The true extent of revenue lost through abandoned baskets  Revelations from in-depth consumer research findings in the 'Retail Economics-GFS Delivery report' Mind the Gap: A look at wh ...
  4. Theatre 3
    Panel session: Returns: balancing customer experience, sustainability, cost and brand ethos.
  5. Lunch and the opportunity to browse the exhibition floor
    Theatre 3
  6. Theatre 3
    Fireside chat: Growing from small to medium sized while staying true to your values
  7. Theatre 3
  8. Theatre 3
    Customer and market expectations: Turning delivery into a retention tool
  9. Theatre 3
  10. Theatre 3
  11. Networking Drinks
    IRX & eDX bar

 

Customer Experience

Theatre 4

Sponsored by:

Worldline

 

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  1. Theatre 4
  2. Theatre 4
    Successfully integrating and customising your platform to create the perfect customer experience
  3. Theatre 4
    Personalisation at scale: How to leverage your technology partners to deliver a seamless customer experience? 
    Key takeaways: understand customer behaviour when shopping online use data to create personalised experiences identify and choose the right tech partners for your business prepare for the busy shoppin ...
  4. Theatre 4
    Panel session: Building a community as part of your brand to drive customer satisfaction
  5. Lunch and the opportunity to browse the exhibition floor
    Theatre 4
  6. Theatre 4
    Fireside chat: Sustainability vs. circularity: What does sustainability mean to your customer?
  7. Theatre 4
    How to build brand reputations and customer trust through connected and consistent shopping experiences
    With the phasing out of third-party cookies, tightening regulations and the increasing cost in customer acquisition, the human element is becoming more important. Business relationships are less trans ...
  8. Theatre 4
    Creating the ultimate customer experience online to meet customer demands
  9. Theatre 4
    Panel session: The re-cycle revolution: building a rental platform to widen your reach
  10. Networking Drinks
    IRX & eDX bar

 

Thursday 25 May

 

Digital Marketing

Theatre 1

Sponsored by:

Deployteq

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  1. Theatre 1
  2. Theatre 1
    Stay competitive by building your brand authenticity in the market
  3. Theatre 1
    How Wickes leverages marketing automation for a market-leading, omni-channel customer experience
  4. Theatre 1
    Panel session: Developing a data-driven loyalty strategy to drive conversion and customer satisfaction
  5. Lunch and the opportunity to browse the exhibition floor
    Theatre 1
  6. Theatre 1
    Chat GPT
  7. Theatre 1
    Why are basketball players tall?
    Will a brief history of one of the world's favourite sports help me design my customer or loyalty programmes? How do we start thinking about the desired outcomes of our customer programmes? What does ...
  8. Theatre 1
    Fireside chat: Consumer experience using mobile apps – how to get Gen Z obsessed about  your App!
  9. Theatre 1
    Please don't tell my boss about this: how to cause chaos on social (and get away with it)
    John spent 4 years causing social media chaos for innocent smoothies. With drunk tweets, online arguments, and so much Comic Sans it should be illegal, he didn't do things by the book, but he did deli ...

 

 

Fulfilment and Supply Chain

Theatre 2

Sponsored by:

Amazon shipping & Amazon freight

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Customer Obsession

Theatre 3

 

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  1. Theatre 3
    Welcome from the host
  2. Theatre 3
    Fireside chat: Selling during a downturn: responding to changes in customers' buying behaviour
  3. Theatre 3
    Panel session: What will an optimal online experience look like by 2025? What are your next steps?
  4. Lunch and the opportunity to browse the exhibition floor
    Theatre 3
  5. Theatre 3
    Fireside chat: Creating luxury customer experiences across your platform
  6. Theatre 3
    Digital experience journey from Multi-Channel to Omni-Channel
  7. Theatre 3
    Revolutionising barcoding technology: How to leverage the latest digital advancements to bring you closer to your customers 
  8. Theatre 3
    Building experiences through storytelling
  9. Theatre 3
    Panel session: Optimising your checkout experience to avoid basket abandonment and increase conversion

 

 

Inclusion & Diversity in Modern Commerce

Theatre 4

 

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  1. Theatre 4
    Tables will be themes, and delegates can select where they wish to sit. Themes might include: women in leadership, race equality, inclusion in the workplace, mentorship. 
  2. Theatre 4
  3. Theatre 4
    Retail leader keynote - Building resilience
  4. Theatre 4
    Panel session: Diversity in leadership
    Panel to include retailers and vendors and will discuss how a diverse leadership team will give an organisation greater depth and breadth of experience and perspective.
  5. Theatre 4
    A series of roundtables including: Ethnicity in retailing: From ethnic owned brands to the ethnic consumers: How can we create more diversity and inclusivity in retailing  Religion and beliefs: Servin ...
  6. Theatre 4
    Panel session: Embedding DE&I into an organisation
    A panel of retailers, vendors and industry experts will discuss various DE&I strategies to ensure inclusion is firmly embedded in the company culture. 
  7. Theatre 4
    Small groups will move around the room meeting new people, developing rapport, brainstorming and making new connections in a quick-fire manner - to see if there is mutual interest to support each othe ...
  8. Theatre 4

Just a taster of some of our speakers...