• Incorporating:
  • EDelivery Expo

5 ways to stay in control of your customers online experience


5 ways to stay in control of your customers online experience

Workshop 1
Customer obsession

Over 44 million people in UK shop online, spending an average of £1,600 per year. We are now on average per person the second biggest spenders online in the world. On average we check our smartphones every 12 minutes and spend 34 hours a week on the internet. In this day and age staying in control of your customers online journey is key to ensuring the success of your online store.

In this workshop you will:

  1. Listen as we interview two IRUK Top50 retailers talking through how their online sales have improved year on year and how Vybe has helped them.
  2. Identify what tools are available to you to help you stay in control of your customers experience.
  3. Giving you a guide into where some major retailers went wrong, and how you can avoid going the same way.
  4. Artificial intelligence: good for business, or ruining the personal touch?
  5. Working your online store smarter, not harder.
Bradlie Houldsworth, Head of Strategy & Product Innovation - Vybe
Jason Thickpenny, Business Development Manager - Vybe
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 2
The NEC Birmingham


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