Internet Retailing Expo

  • Incorporating:
  • EDelivery Expo


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Vee24 - 10 innovative ideas for improving your customer experience with Live Engagement

Workshop Room 3, 21 March



Great customer service keeps customers coming back. But how do you replicate the instore face-to-face experience that your customers have in store, when they are shopping online? A growing number of retailers now offer Live Engagement where the customer can chat with a customer service agent online to resolve queries and ask for help.

Chatting by text chat is commonplace but it doesn’t come close to replacing that face to face experience. Video chat gets you closer to that experience.

Hear from Priya Iyer how retailers are now recognising the ROI of online video chat. See video chat in action from your own website. Learn about 10 ways in which retailers like Goldsmiths, Schuh, bathstore and DFS are delighting customers and gain practical advice on how to improve your own website with Live Engagement and video chat.


  • Learn about the differences between text chat and video chat
  • See what’s involved in getting a live engagement platform off the ground
  • Hear about 10 key benefits that retailers see with live engagement
  • See for yourself how it works with a short live chat session from your own website (we’ll pick one retailer in the room)
  • Hear about live chat customer service scores, conversion rates, basket abandonment rates and customer feedback comments.
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Alex Bichuch
Pinewood Court , Tytherington Business Park , Macclesfield , SK10 2XR , UNITED KINGDOM
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 2
The NEC Birmingham


Clarion LogoIRX (formerly InternetRetailing Expo) is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.