Internet Retailing Expo

  • Incorporating:
  • EDelivery Expo


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Yotpo - 10 Things You Don't Know About Your Customer (that they've been telling you all along)

Workshop Room 1, 21 March



Everyday, your customers are telling you exactly what they want, exactly what's important to them, and exactly where you should be focusing your time and resources -- but you're not listening.

When we look at everything eCommerce shoppers have said over the past year, using AI and machine learning to gather insights from millions and millions of reviews -- we learn some surprising things about your customers. 


  • What can we learn from using AI to "read" millions and millions of reviews?
  • What are the most important topics your customers mention? How do they change over seasons?
  • What words do your customers use most when talking about your products?
  • What are the most surprising things we learned about your customers?
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Talia Shani
41 Corsham St, London, N16DR, UNITED KINGDOM
  • I love IRX it has that great mix of interesting sessions and speakers, as well as a good exhibition filled with new suppliers and new technologies – it’s a great time out of the office!
    Sarah Stagg
    Director of Digital Product, House of Fraser
  • IRX is a must attend event, I’m here every year. It’s a great venue… really convenient venue and a lot of great exhibitors.
    Stuart McMillan
    Deputy Head of eCommerce, Schuh
  • The thing about IRX is the consistency, it’s now a very well established show, it’s well-known within our industry and for me what’s interesting, is that it attracts a lot of established businesses that want to do even more and get even bigger.
    Julian Wallis
    Head of Sales UK & Ireland, Ingenico ePayments
  • I think it’s one of the biggest events of the year, I’ve actually come over from Sweden to be here today and it seems like it’s bigger than ever before.
    Kieran Clinton-Tarestad
    Global Head of eCommerce, GANT
  • This is one of the best places from a networking perspective to meet new people.
    Mike Durbridge
    Omni Channel Director, B&Q
  • IRX I always find useful. It’s one of the biggest exhibitions for the internet retailing space.
    Neil Sansom
    CEO, Woolovers



Hall 2
The NEC Birmingham


Clarion LogoIRX (formerly InternetRetailing Expo) is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 

Registered Office: Bedford House, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom

Internet Retailing Events are a subsidiary of Clarion Events Limited.