Conference programme

Big-name brands, top speakers, educational conference!

The conference programme for IRX & eDX 2022 delivered expert advice from industry-leading speakers, as well as showcasing the latest trailblazing technology within eCommerce.

View the IRX & eDX 2022 conference programme below...

Opening Plenary

10:00 10:30

Powering growth through D2C eCommerce

Plenary - Theatre 1

Ron Garricks, CIO - Dr. Martens
10:30 11:00

Aligning purpose with growth: Enabling ethical decision making in a growing digital business

Plenary - Theatre 1

In this session, Laura will describe how Waitrose & Partners [John Lewis Partnership] use Purpose to drive decision making. Covering elements such as customer experience, website accessibility, sustainability, use of electric vehicles, and driver conditions, Laura will give real examples of how she and her team make decisions that support growth whilst staying true to the businesses principles and purpose.

Laura Burbedge, Online Director - Waitrose & Partners

Marketing

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Theatre 1

11:35 11:40

Welcome from the moderator

Theatre 1

Kyle Monk, Global Knowledge Leader - Russell Reynolds Associates

11:40 12:10

Generation Z: How to sell to the audiences of tomorrow

Theatre 1

Craig Neale, CMO - The Sixty Nine

12:15 12:45

Brightening your personalisation strategy with Klaviyo and Spotlight Oral

Theatre 1

Laura Pullen, Head of UK Marketing - Spotlight Oral

Lauren Sinclair, CRM Manager - Spotlight Oral

James White, Head of Partnerships - Klaviyo

14:00 14:05

Welcome from the moderator

Theatre 1

Kyle Monk, Global Knowledge Leader - Russell Reynolds Associates

14:05 14:50

Keeping it real: Developing an authentic dialog with the customer

Theatre 1

Kyle Monk, Global Knowledge Leader - Russell Reynolds Associates

Camilla Tress, Connected Commerce Lead - Oliver Bonas

Sanjay Aggarwal, Founder - Spice Kitchen

Craig Neale, CMO - The Sixty Nine

14:55 15:20

Social selling: Building your brand across social channels

Theatre 1

Yolanda Valery, Head of Digital - the Ocado Group

15:25 15:55

10 proven & profitable tips to boost eCommerce conversion

Theatre 1

Luke Carthy, eCommerce & SEO Consultant

Powering Growth - Finding New Markets

Sponsored by

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Theatre 2

11:35 11:40

Welcome from the moderator

Theatre 2

Daniel Evans, CEO - Birmingham Enterprise Community

11:40 12:10

Providing excellent customer experience in a fast-growing international digital business

Theatre 2

Kristian Burnard, Head of eCommerce - Lounge Underwear

12:15 12:45

International eCommerce success: How to overcome the top 3 obstacles to conversions in Europe

Theatre 2

Jonnie Cartmill, CSO - Sendcloud

14:00 14:05

Welcome from the moderator

Theatre 2

Daniel Evans, CEO - Birmingham Enterprise Community

14:05 14:50

Decoding Gen Z – Today’s most influential generation of shoppers

Theatre 2

Graeme Moran, Associate Editor - Drapers

Wizz Selvey, Brand and Retail Expert - Wizz & Co

John Gillan, UK & Europe General Manager - Laybuy

Bav Samani, Co-Founder - Just hype

14:55 15:20

Why a total commerce approach is essential to win every online sale

Theatre 2

Callum Campbell, CEO - Linnworks

Tait Pollack, Business Owner - Pivotal

Samantha Riley, Owner - Manta Makes

15:25 15:55

Marketplaces: Using marketplaces to support omnichannel growth

Theatre 2

James Ewens, Head of eCommerce - Furniturebox

Powering Growth -Channel Innovation

Sponsored by

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Theatre 3

11:35 11:40

Welcome from the moderator

Theatre 3

Maddie Booth, Founder - Scrubbee

11:40 12:10

Omnichannel growth: Leveraging internal and external partnerships for greater customer satisfaction

Theatre 3

Chris Conway, Ecommerce Director - The Co-Operative Group

12:15 12:45

How to elevate your customer experience with Live Shopping?

Theatre 3

Mike Goodenough, Global Head of e-Retail - Worldline Digital Commerce

Geoffroy Robin, Chief Sales & Marketing Officer - Livescale

14:00 14:05

Welcome from the moderator

Theatre 3

Maddie Booth, Founder - Scrubbee

14:05 14:50

Transforming your UK and international retail models to drive sales, efficiencies and profits

Theatre 3

Lewe Goldmann, Supply Chain & Operations Director - Cloud Nine Hair

14:55 15:20

The impact of Covid on retail trends - Shifting consumer behaviour

Theatre 3

Franco Geraci, VP International Markets, Business Development - Mastercard

15:25 15:55

Scrubbee's circular business model: Ensuring people, planet, profit

Theatre 3

Maddie Booth, Founder - Scrubbee

Delivery Excellence

Sponsored by

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Theatre 4

11:35 11:40

Welcome from the moderator

Theatre 4

Clive Williams, Director - PSG International Ltd

11:40 12:10

What do customers want from delivery? Delivery preference by demographic

Theatre 4

Richard Lim, CEO - Retail Economics

12:15 12:45

Cracking the code: How are the top-ranking eCommerce retailers getting delivery right?

Theatre 4

Bobbie Ttooulis, Group Marketing Director - GFS

14:00 14:05

Welcome from the moderator

Theatre 4

Clive Williams, Director - PSG International Ltd

14:05 14:30

Driving sustainable reverse logistics in home retail supply chains

Theatre 4

Nick Oettinger, Managing Director - TFR Group

14:30 15:00

Simplifying the final mile with intelligent technology

Theatre 4

Mike Elton, PreSales Director - Fareye Technologies

15:00 16:00

Exploring today and tomorrow's delivery trends: challenges, opportunities & initiatives

Theatre 4

Richard Lim, CEO - Retail Economics

Lewe Goldmann, Supply Chain & Operations Director - Cloud Nine Hair

David Wick, Commercial Director - Mirror Outlet

Mike Hayers, European Sales Director - ShipStation

10:00 10:30

Building a connected commerce architecture: Delivering an excellent customer experience throughout the buying journey

Plenary - Theatre 1

Nick Burton, Technology Director - Screwfix
10:30 11:00

Shopper preferences for the 2020s

Plenary - Theatre 1

New data from Adobe Commerce (Magento) has been just been released showing the stakes are higher than ever.

Alex Shepherd, Director of Commerce - UK & Ireland - Adobe

Customer Obsession

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Theatre 1

11:25 11:30

Welcome from the moderator

Theatre 1

Kyle Monk, Global Knowledge Leader - Russell Reynolds Associates

11:30 12:00

Keeping up with the customer: New trends in buying behaviour

Theatre 1

Jay Richards, Co-Founder - Imagen Insights

12:00 12:30

Reshaping retail: 6 trends to accelerate growth

Theatre 1

Consumer expectations have changed, and the last few years have reshaped the retail industry significantly.

Aisha Anwar, Retail Executive - Stripe

13:30 13:35

Welcome from the moderator

Theatre 1

Kyle Monk, Global Knowledge Leader - Russell Reynolds Associates

13:35 14:20

Beyond card payments: How to win more customers with alternative payment methods

Theatre 1

What has changed in regards to buyer behaviour in online retailer in the last 12-24 months?

Simon Jones, Payments & Corporate Treasury Consultant

Roger De'Ath, UK Country Manager - Truelayer

Alexandra Bloomfield, Payments Industry Specialist - BT

14:25 14:55

Digital retail predictions: Where will we be in 5 years’ time

Theatre 1

Wizz Selvey, Brand and Retail Expert - Wizz & Co

Nathaniel Wade, Co-founder - Wakuda

Edward Van Harmelen, Founder - Youth & Earth

15:00 15:30

The new marketing mix: Channels, strategy and tactics for greater engagement

Theatre 1

Joanne Crawford, Global VP of Owned Digital & Orchestration - Pandora

Customer Loyalty

Sponsored by

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Theatre 2

11:25 11:30

Welcome from the moderator

Theatre 2

Wizz Selvey, Brand and Retail Expert - Wizz & Co

11:30 12:00

How have Co-op innovated to offer online to their members, customers & communities?

Theatre 2

Jason will share how Co-op has grown its online business over the past three years through a blended approach of build and partnering.

Jason Perry, Head of Online Development - The Co-Op

12:00 12:30

Delight your customers by not despatching their orders

Theatre 2

Richard Davies, MD - Hattons Model Railways

13:30 13:35

Welcome from the moderator

Theatre 2

Wizz Selvey, Brand and Retail Expert - Wizz & Co

13:35 14:20

Antifragile eCommerce: Thriving in the post-pandemic age.

Theatre 2

The world has changed a lot over the past couple of years, and few industries have had to scale and adapt like ecommerce has. But with the physical world opening back up, it presents new challenges unlike those that we’ve seen recently.

Alex Beard, Head of Digital - Bushell Investment Group

14:25 14:55

How to build a best-selling brand by understanding your customers

Theatre 2

Cara Sayer, Chief Sleep Officer - SnoozeShade

15:00 15:30

Building communities and social channels that create the digital experience

Theatre 2

John Thornton, Head of Social Media - Innocent Drinks

Omnichannel Innovation

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Theatre 3

11:25 11:30

Welcome from the moderator

Theatre 3

Daniel Evans, CEO - Birmingham Enterprise Community

11:30 12:00

Omnichannel experience: Ensuring a consistent offering across every channel

Theatre 3

Steve Elliot, Head of Online Content and Merchandising - Virgin Media O2

13:30 13:35

Welcome from the moderator

Theatre 3

Daniel Evans, CEO - Birmingham Enterprise Community

13:35 14:20

Successfully replatforming: How to transition to a new structure to delight your customer

Theatre 3

Daniel Evans, CEO - Birmingham Enterprise Community

Kristian Burnard, Head of eCommerce - Lounge Underwear

Neil Bruce, Senior Manager Ecommerce - Toolstop

Nick Burton, Technology Director - Screwfix

14:25 14:55

How to increase sales and improve your digital media performance with TV

Theatre 3

Patrick Kelly, Head of Digital - ITV

15:00 15:30

Simplifying the AI opportunity for retailers: Where are the quick wins and where should we focus our efforts?

Theatre 3

Peter Revill, Head of Insight - Absolute Collagen

Fulfilment

Sponsored by

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Theatre 4

11:25 11:30

Welcome from the moderator

Theatre 4

Clare Bottle, CEO - UK Warehousing Association

11:30 12:00

Fireside chat: Nurturing talent in eCommerce

Theatre 4

Clare Bottle, CEO - UK Warehousing Association

Sarah Murray, Head of EU Supply Chain Learning & Development - Wayfair

12:00 12:30

AI to optimise for resilience and sustainability in supply chains

Theatre 4

A case study of applying AI to the complex Rolls-Royce supply chain

Caroline Gorski, CEO - R2-factory - Rolls Royce

13:30 13:35

Welcome from the moderator

Theatre 4

Clare Bottle, CEO - UK Warehousing Association

13:35 14:20

Panel discussion: Preparing your business for the future of fulfilment

Theatre 4

Murray Gibson, Director - Murray Gibson Associates

Clare Bottle, CEO - UK Warehousing Association

Robert Kulawik, COO - Everything5pounds.com

Jason Perry, Head of Online Development - The Co-Op

15:00 15:30

Real life experiences of implementing a Goods to Person Robotics System: lowering costs, improving speed and managing peaks

Theatre 4

Michelle Rudisser-Street, Director of Operations - The Jewellery Channel