Big-name brands, top speakers, educational conference!

The conference programme for IRX & eDX 2022 delivered expert advice from industry-leading speakers, as well as showcasing the latest trailblazing technology within eCommerce.

View the IRX & eDX 2022 conference programme below...

Conference programme

11 May 2022

Opening Plenary

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Plenary - Theatre 1
  1. Plenary - Theatre 1
    Powering growth through D2C eCommerce
  2. Plenary - Theatre 1
    Aligning purpose with growth: Enabling ethical decision making in a growing digital business
    In this session, Laura will describe how Waitrose & Partners [John Lewis Partnership] use Purpose to drive decision making.  Covering elements such as customer experience, website accessibility, sustainability, use of electric vehicles, and driver conditions, Laura will give real examples of how she and her team make decisions that support growth whilst staying true to the businesses principles and purpose.

Marketing 

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Powering Growth - Finding New Markets

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Powering Growth -Channel Innovation  

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Delivery Excellence

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12 May 2022

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Plenary - Theatre 1
  1. Plenary - Theatre 1
    Building a connected commerce architecture: Delivering an excellent customer experience throughout the buying journey
  2. Plenary - Theatre 1
    Shopper preferences for the 2020s
    New data from Adobe Commerce (Magento) has been just been released showing the stakes are higher than ever. 

12 May 2022

Customer Obsession

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Customer Loyalty 

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Theatre 2
  1. Theatre 2
    Welcome from the moderator
  2. Theatre 2
    How have Co-op innovated to offer online to their members, customers & communities?

    Jason will share how Co-op has grown its online business over the past three years through a blended approach of build and partnering.

  3. Theatre 2
    Delight your customers by not despatching their orders
  4. Theatre 2
    Welcome from the moderator
  5. Theatre 2
    Antifragile eCommerce: Thriving in the post-pandemic age.
    The world has changed a lot over the past couple of years, and few industries have had to scale and adapt like ecommerce has. But with the physical world opening back up, it presents new challenges unlike those that we’ve seen recently.  
  6. Theatre 2
    How to build a best-selling brand by understanding your customers
  7. Theatre 2

 

Omnichannel Innovation 

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Fulfilment

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Register now!